Deondra Riley - Sanchez
St. Petersburg,FL
Summary
Experienced Human Service Professional with over 10 years of case management experience in behavior health and community-based care. Proficient in coordinating case plans, ensuring compliance with state and federal guidelines, and building trust with clients while advocating for their needs. Completed the Florida Case Management Training Educational Program, demonstrating strengths in extensive case management experience, team building, project initiative, communication skills, practical judgment, and assessments.
Overview
31
31
years of professional experience
Work History
Program TRainer
2nd Mile Manor Group Home
04.2024 - Current
- Supervise and support individuals in a residential setting
- Collect and analyze data on maladaptive behavior; develop and maintain detailed reports and case notes.
- Consistently seeking opportunities to improve the overall training experience for both participants and trainers.
- Evaluated program success through quantitative and qualitative assessments, identifying areas for improvement and implementing necessary modifications.
- Coordinate group activities and daily operations to promote daily social and emotional growth.
Merchandise Associate
Marshalls Department Store
11.2020 - Current
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Responsible for delivering highly satisfied customer experience demonstrated by engaging and interacting with customers
- Adhere to all operational, merchandise and loss prevention standards
- Implement a high level of cleanliness and safety protocol in accordance with CDC guidelines
Energy Consultant
Infinity Energy Solutions
11.2016 - 11.2020
- Contacted and educated potential clients in business and residential communities regarding deregulation
- Negotiate prices or contracts for energy sales , terms and conditions
- Obtain penitent information need to enroll customer in there states energy choice program
- Analyzed individual businesses’ needs to determine most environmentally-friendly and cost-effective ways to decrease energy consumption and cost
Case Manager
Directions for LIving
09.2016 - 12.2016
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Domestic Manager
Sanchez Domestics Services
01.2008 - 09.2016
- Assisted in educational support for my family member by coordinating tutors or extracurricular activities.
- Maintained a clean, organized, and well-stocked living space through meticulous housekeeping practices.
- Developed customized organizational solutions that catered specifically to the needs of each family member.
- Completed errands efficiently and discreetly to support the overall functioning of the household.
Energy Consultant
AGR Energy Grou
01.2002 - 01.2008
- Assisted clients in navigating the complex process of applying for and securing government incentives, tax credits, and rebates to offset the cost of energy efficiency improvements.
- Reduced overall energy consumption through the implementation of tailored energy-saving solutions.
- Leveraged sales CRM software platform to track and notate sales interactions and follow up activities.
- Negotiated favorable contracts with utility providers, securing cost savings for clients.
Health Service Representative
Health Department
01.2000 - 01.2002
- Used investigative skills to track persons predisposed to HIV diagnosis
- Implemented intervention strategies whereby individual, couples or families received HIV testing, counseling, treatment and support
- Facilitated educational groups on prevention and/or maintenance
Youth Development Representative
Pinellas County Urban League
01.1998 - 01.2000
- Developed and implemented curriculum at local schools,community centers and service agencies to address and identify high risk behaviors
- Assisted program manager in obtaining statistics for monthly , quarterly and annual reports
Protective Service Investigator And Counselor
Department Of Children And Family
01.1994 - 01.1997
- Investigated allegations of abuse and neglect reported to the the agency
- Located and interviewed all parties directly or indirectly afflicted with family
- Determine the validity of allegation, prepared court documents and intensive home studies and evaluations
- Established plan of action to insure the safety and well being of all parties involved in investigation
- Assessed clinical risk and danger to children and families, determined appropriate level of response and intervention
- Conducted home visits and/or referred clients to substitute care facilities
- Gathered information required to evaluate client's needs relaid pertinent information to stadd
- Arranged transportation and imparted counseling services
- Organized clinical interventions and treatment plans for all parties involved in investigation
Education
Certificate in Addiction Studies - Addiction Studies
St. Petersburg College
Clearwater, FL2017
Bachelor of Science - Psychology
Bethune - Cookman University
Daytona Beach, FL1987
Skills
- Managing extensive caseloads
- Great Organizational skills
- Maintained knowledge of community resources and services
- Regulated proper coordination of services
- Crises Intervention
- Court and legal documentation
Timeline
Program TRainer
2nd Mile Manor Group Home
04.2024 - Current
Merchandise Associate
Marshalls Department Store
11.2020 - Current
Energy Consultant
Infinity Energy Solutions
11.2016 - 11.2020
Case Manager
Directions for LIving
09.2016 - 12.2016
Domestic Manager
Sanchez Domestics Services
01.2008 - 09.2016
Energy Consultant
AGR Energy Grou
01.2002 - 01.2008
Health Service Representative
Health Department
01.2000 - 01.2002
Youth Development Representative
Pinellas County Urban League
01.1998 - 01.2000
Protective Service Investigator And Counselor
Department Of Children And Family
01.1994 - 01.1997
Certificate in Addiction Studies - Addiction Studies
St. Petersburg College
Bachelor of Science - Psychology
Bethune - Cookman University
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