I believe in not just doing what you can, but doing what you want. When that passion meets great drive, you will do great things.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Manager
Starbucks
06.2024 - Current
Supervised daily operations, ensuring high-quality service and product consistency.
Led team training sessions, enhancing staff performance and customer engagement.
Streamlined store workflows, increasing efficiency in order fulfillment and customer interactions.
Manager
Papa Gino’s
05.2022 - 05.2024
Help improve sales, quality, and teach/reinforce company standards of multiple stores
Place and verify inventory orders, and counting inventory to protect against losses
Making lineups, creating sales forecasts, writing schedules
Developed training materials to improve onboarding process for new employees.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Para-professional
John Eliot Elementary School
01.2020 - 07.2020
Working in inclusive settings and special education classrooms to support students with disabilities or who special help.
Provide children with behavioral and emotional support throughout the day.
Being flexible enough to deal with most situations, implementing instructions and behavior plans if necessary.
Part Owner
Hungry Hustle Humble LLC
03.2018 - Current
Part owner of a clothing retail company
Responsible for monitoring the finances of the company
Responsible for finding compatible businesses, and reaching out to create new possible collaborations/opportunities
Providing support to other parts of the company, including: design team, music team, treasurer, sales team.
Cook Afterschool Program Director
Needham Housing Authority-Babson
02.2016 - 01.2023
Develop program model to better serve Needham Housing Authority youth.
Manage and train college, high school, and community volunteer tutors.
Maintain portfolios on elementary-school students throughout the school-year including teacher communication, anecdotal notes, awards, projects and attendance.
Store Manager
Energy North Group
04.2015 - 04.2022
Responsible for training a group of associates in sales methods and making sure that they follow company procedure.
Placing weekly orders to vendors, making sure that stores maintain a balance between being overstocked and understocked.
Working as a liaison between sales associates and store managers.
Manager
Hogan’s of Newburyport LLC
06.2012 - 09.2017
Mentored new employees with on the job training.
Managed team members during shift; participated in various performance evaluations.
Created shift lineups, opened and closed store systems, and did bank deposits.
Part-Owner
Self
03.2013 - 06.2014
Developed and implemented operational strategies to enhance business efficiency and profitability.
Oversaw financial planning, budgeting, and forecasting to support long-term growth objectives.
Cultivated relationships with suppliers and vendors to negotiate favorable terms and improve cost management.
Wrote business plan for company that would employ over 40 workers.
Education
Bachelor’s Degree - Information Technology & Minors in Business and Psychology
Northeastern University
Boston, MA
06-2026
High School Diploma -
Boston Latin School
Boston, MA
06.2011
Skills
Decision-making
Customer service focus
Staff motivation
Punctual and reliable
Training and mentoring
Team development
Certification
2017 Recognition from the Commonwealth of Massachusetts for helping the at-risk youth of the Cooks Bridge Community heighten MCAS scores.
2017 CompTIA Certificate Training
2017 Award from CEHSID for outstanding work helping at risk men and ex-convicts in urban communities
2017 Certified Real Estate Agent and Realtor
2013 Basic Management Certification
2013 Dean’s List, University of Massachusetts Lowell
Timeline
Shift Manager
Starbucks
06.2024 - Current
Manager
Papa Gino’s
05.2022 - 05.2024
Para-professional
John Eliot Elementary School
01.2020 - 07.2020
Part Owner
Hungry Hustle Humble LLC
03.2018 - Current
Cook Afterschool Program Director
Needham Housing Authority-Babson
02.2016 - 01.2023
Store Manager
Energy North Group
04.2015 - 04.2022
Part-Owner
Self
03.2013 - 06.2014
Manager
Hogan’s of Newburyport LLC
06.2012 - 09.2017
Bachelor’s Degree - Information Technology & Minors in Business and Psychology