Deon Hargrove
Woodbridge,VA
Summary
Diligent Engineer takes responsibility for ongoing projects and new endeavor planning. Provides deep technical knowledge and common-sense business acumen for initiatives. Committed to reaching business goals through technical management and impactful analyses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
MECM Engineer/Team Leader Manager
Department of Labor
Washington, DC
07.2018 - Current
- Conduct patching and software updates on servers and workstations using MECM.
- Develop custom reports and dashboards for clients to monitor the health of their systems.
- Create packages, collections, task sequences and advertisements in SCCM for software deployments.
- Manage software distribution policies within SCCM environment to ensure compliance with corporate standards.
- Deploy Windows operating system images using SCCM OS Deployment feature.
- Design configuration baselines to ensure that all machines are configured according to company policy.
- Implement security patches via SCCM Software Updates feature for various versions of Windows OS.
- Resolve incidents reported against the server infrastructure by leveraging tools like Event Viewer, Performance Monitor.
- Troubleshoot application deployment failures by investigating log files generated by the client computers.
- Increase system security and performance with proactive changes.
- Confer with network users about solutions to existing system problems.
- Plan, test and support high-availability infrastructures.
- Develop and implemented engineering strategies to improve production efficiency.
Sr. Desktop Engineer
Promontory Financial Group
Washington, DC
09.2017 - 07.2018
- Install & support desktops, laptops, printers, peripherals, and connect equipment in our IT Enterprise environment
- Provide Executive Support to Department Heads, Leads and provide white-glove support to MD & ED level support
- Manage Microsoft Exchange, adding, modifying and removing access per email/approval request
- Setup VOIP/Conference phones for ED Support
- Provide end-user software and hardware troubleshooting and support in-person or over the phone
- Applying basic & advance diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Apply knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows 7, Windows 10 and MACs to resolve customer workstation issues
- Apply basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 7 & 10 print server environment to include multi-function printers
- Troubleshoot Apple MAC computers
- Image workstations while safeguarding customer files and profiles; also, testing laptop, and desktop computers
- Upgrade end-user computer systems ensuring no data loss
- Maintained an inventory of all hardware assets including serial numbers and warranty information.
- Support Microsoft software packages to include Microsoft Office 2016, and other commonly used desktop related applications
- Manage SCCM Deployments, create packages, updates and push policies to end user machines
- Developed and implemented a comprehensive desktop support strategy for over 100 users.
Sr. Desktop Engineer
Catholic University(Infinity CS Systems-Contractor)
06.2017 - 09.2017
- Overseen Tier 2/3 support of all software the section is responsible for (Windows OS, Mac OS, Software Distribution, Security products on the Desktop etc.)
- Responsible for the planning, engineering, and maintenance of the organization's desktop environment infrastructure, including OS images, GPOs, and Desktop Configuration, BIOS
- Implemented WSUS/SCCM integration and created a monthly phased patching process
- Successfully created refresh (hard-link migration) and replace Operating System Deployment (OSD) task sequences for Windows 7 to Windows 10 upgrade using Zero/Lite Touch Installations, WAIK, USMT 4.0, and MDT 2010 integration
- Configured Branch Distribution point, Asset Intelligence, and Windows Deployment Services/PXE
- Packaged applications using Task Sequence
- Created, tested, documented, and installed applications and custom shims for Windows 10 using Application Compatibility Toolkit on multiple test workstations
- Deployed applications, scripts, shims, and service packs using SCCM, monitor installation status, troubleshoot, worked with vendors, and resolved installation and OSD failures
- Supported Windows 7/10/2008/2012, 1,000+ desktops, 1600+ users, and images for multiple sites, utilized Active Directory/group policy to support and secure clients, including configuring regional settings, registry settings, SCCM client install startup scripts, etc
- Responsible for the planning, engineering, and maintenance of the organization's endpoint security solutions and infrastructure
- Responsible for the planning, engineering and maintenance of the organization's software distribution and configuration management solutions
- Managed a consolidation of workstations, transiting users to Remote Desktop Environments.
Technical Support Engineer
MGM National Harbor (Robert Half Technology-Contractor)
01.2016 - 06.2017
- Provisioned and maintain Microsoft Windows workstations and laptops according to existing standards, including creation and distribution of system images
- Monitored Help Desk queues and works cooperatively with the Corporate IT department, National Harbor IT department, and vendors to facilitate correction of incidents and problems
- Imaged Apple Laptop and Desktops per arrival from Las Vegas Site
- Implemented security measures via software installation
- Provided Executive Support to Department Heads, Leads and provided white glove support to MD & ED level support
- Acted as the property expert on technologies, setting priorities in incident resolution, and executing resolutions
- Implemented WSUS/SCCM integration and created a monthly phased patching process
- Successfully created refresh (hard-link migration) and replace Operating System Deployment (OSD) task sequences for Windows 8 to Windows 10 upgrade using Zero/Lite Touch Installations, WAIK, USMT 4.0, and MDT 2010 integration
- Configured Branch Distribution point, Asset Intelligence, and Windows Deployment Services/PXE
- Supported Windows 7/10/2008/2012, 5,000+ desktops, 4,000+ 9800+ users, and images for multiple sites, utilized Active Directory/group policy to support and secure clients, including configuring regional settings, registry settings, SCCM client install startup scripts, etc
- Responsible for driving high priority incident resolution within the set SLA
- Administered Data Center systems, servers, and technology projects
- Partnered with Corporate IT on monitoring backups and other batch jobs and resolving issues as they arise
- Installed PC, server, and network hardware/software
- Performed troubleshooting and preventive maintenance on PCs, printers, servers, network equipment and other hardware
- Installed service releases and perform routine maintenance on desktop applications.
Systems Database Analyst
Solutions by Design II
11.2015 - 04.2017
- Provision and maintain Microsoft Windows workstations and laptops according to existing standards, including creation and distribution of system images
- Perform user account creation and activation, password resets, privilege assignment, group membership management, directory access control
- Update anti-virus definitions, execute virus scans of incoming and outgoing media, perform data transfers and complete related documentation
- Perform VMware software installation and memory upgrade for load balancing purposes
- Perform incremental and full back up of network data
- Create/Manage user accounts within Microsoft Exchange and Active Directory
- Analytically and systematically evaluate problems of workflow, organization, and planning and develop appropriate corrective action
- Assist with the development of automated information systems from project inception to conclusion
- Develop system requirements and program specifications to be used to develop detailed flow charts, programs, and use cases;
- Coordinate with system engineers and application developers to ensure proper implementation of program and system specifications;
- Coordinate with functional analysts and solutions architect to develop system alternative solutions;
- Maintained licensing information for all applications and operating systems using an established process.
Network Administrator
National School Board Association(Addison Group-Contractor)
01.2014 - 01.2015
- Managed special projects including network related wiring, domain move, reconfigure firewall rules, upgrade software on network switches and implementation of rule inheritance of file shares
- Provided Executive Support to CSR Leads and provided white glove support to outside company Directors wishing to partner with Uber related events
- Collaborated directly with executive management to identify, recommend, develop and implement cost-effective technology solutions within the NSBA organization
- Managed Printer configurations, firewall rules and network switches with Administrative Tools
- Managed Remote Sessions and maintain software upgrade and/or removal
- Performed VMware software installation and memory upgrade for load balancing purposes
- Implemented WSUS/SCCM integration and created a monthly phased patching process
- Successfully created refresh (hard-link migration) and replace Operating System Deployment (OSD) task sequences for Windows 7 to Windows 10 upgrade using Zero/Lite Touch Installations, WAIK, USMT 4.0, and MDT 2010 integration
- Configured Branch Distribution point, Asset Intelligence, and Windows Deployment Services/PXE
- Packaged applications using Task Sequence
- Created, tested, documented, and installed applications and custom shims for Windows 10 using Application Compatibility Toolkit on multiple test workstations
- Deployed applications, scripts, shims, and service packs using SCCM, monitor installation status, troubleshoot, worked with vendors, and resolved installation and OSD failures
- Supported Windows 7/10/2008/2012, 300+ desktops, 100+ laptops, 400+ users, and images for multiple sites, utilized Active Directory/group policy to support and secure clients, including configuring regional settings, registry settings, SCCM client install startup scripts, etc
- Performed incremental and full back up of network data
- Managed user accounts within Microsoft Exchange and Active Directory
- Maintained Mac Systems with JAMF Pro Server in an enterprise environment;.
Jr. Network Administrator
Uber Washington
06.2013 - 01.2015
- Led a team of 8 techs supporting the East Region Uber Locations
- All Mac environment
- Managed 176 Apple Pro Laptops
- Managed image of Apple Laptops, Mac Mini, iMacs and reset all Apple iPhone's and iPad's
- Experience with JAMF Pro, managing software distribution to ipads, iphones and Mac Pro Laptops
- Supported web-based programs such as Onelogin, oomnitza
- Ordered hardware such as projectors, AV Systems and IP Phones
- Created and Maintained an intranet website with common issues
- Managed VMware sessions and maintained load balancing
- Processed new employees through, "Envoy" an onboarding system
- Managed network connectivity through Cisco Meraki
- Performed incremental backups using "Backup Exec"
- Supported SharePoint, passwords and access permissions
- Read client logs, Processing Patches and assist with Application deployments
- Ticket management of Jira Web-based Client International Monetary Fund.
Advanced Desktop Technician Tier III/Macintosh Technician
IMF
Washington DC
03.2010 - 06.2014
- Provided Tier III technical support for IMF users within the Washington DC Environment
- Responding to all email and telephone inquiries in regards to desktop and laptop troubleshooting
- Managed high level management tickets for (Managing Directors, Deputy Directors etc.) creating, notating and resolving tickets
- Assisted users with permission access and data/image upload within our internal website through our SharePoint site
- Investigated compromised workstations-SEP failure, Callback hits, malware and Trojan attacks
- Local profile recreation Backup user data, .NK2, .PST, and Microsoft Office documents
- Managed user accounts within Microsoft Exchange and Active Directory
- Maintained Mac Systems with JAMF Pro Server in an enterprise environment;
- Part of a two-man team that managed all Macintosh products within the IMF
- Supported "upper management" with all Apple related issues, concerns and/or purchase request
- IPhone, iPads, Apple Pro Laptops
- Imaged & maintained all Apple images for existing upgrades and/or new installation
- Managed documentation of system architecture in regards to SOPs & ITIL
- Managed migrations from windows 7 to windows 8 and provided upgrades to each machine on our system.
Desktop Support Technician Tier II
Department of Defense
08.2010 - 11.2011
- Managed a Special project for Department of Justice deploying machines and performing in-place upgrades from Windows 95 to Windows 7 for Immigration Courts
- Managed and upgraded hardware Video/Audio systems for Judges and perform building moves of hardware for department and building relocations
- Assisted Tier 3 in creating a virtual environment to complete test labs provided by Microsoft for certifications
- Provided Tier II support for HSIN users in areas of AD changes, RSA token resets and SharePoint permission changes
- Provided feedback for Tier1 Operation Manuel and Training documentation and practices, successfully participated in knowledge sharing between Tier 1, Tier 2 and Tier 3 groups.
Information Technology Instructor
Florence Bertell Academy
07.2006 - 03.2009
- Organized Individual Educational Plans and acted as a mentor to "special need" male students attempting to receive high school diplomas
- Incorporated special learning strategies with networking principals to students with learning disabilities while encompassing self-questioning, rehearsal and review, cognitive behavior modification, organization, memory strategies and modeling
- Acted as a role model & mentor for troubled youth
- Assess and look after 150+ students' progress throughout the term and work closely with other staff to efficiently plan and coordinate work
- Responsible for ensuring that all students fully comprehended the taught curriculum and provided support to students who required extra guidance
- Worked closely with the other teachers to ensure all avenues of the curriculum are met and delivered lessons the students
- Adopted distinctive teaching methodologies, documented all lessons, organized healthy group discussions, and mentored troubled students.
Education
Master of Science - Information Assurance And Security
American Public University System
Charles Town, WV01-2014
Master of Science - Educational, Instructional, And Curriculum Supervision
University of Phoenix
Tempe, AZ01-2010
Bachelor of Arts - Multi-/Interdisciplinary Studies
Virginia Commonwealth University
Richmond, VA06-2001
Skills
- System Troubleshooting
- Process Development
- Process Improvement
- Technical reporting
- Project Planning
- System Design
- Root Cause Analysis
- Quality Control
- Technical Writing
- Project Estimation
- Cost Analysis
- Product Development
- Data Warehousing
- Engineering Documentation
- Design troubleshooting
- Project Management
- Design optimization
- Quality Assurance Controls
- Problem Resolution
Certification
- A+ Certification
- Network +
- Security +
- Windows 7
- Windows 10
- Windows 11
- CCNA
- Administrator
Timeline
MECM Engineer/Team Leader Manager
Department of Labor
07.2018 - Current
Sr. Desktop Engineer
Promontory Financial Group
09.2017 - 07.2018
Sr. Desktop Engineer
Catholic University(Infinity CS Systems-Contractor)
06.2017 - 09.2017
Technical Support Engineer
MGM National Harbor (Robert Half Technology-Contractor)
01.2016 - 06.2017
Systems Database Analyst
Solutions by Design II
11.2015 - 04.2017
Network Administrator
National School Board Association(Addison Group-Contractor)
01.2014 - 01.2015
Jr. Network Administrator
Uber Washington
06.2013 - 01.2015
Desktop Support Technician Tier II
Department of Defense
08.2010 - 11.2011
Advanced Desktop Technician Tier III/Macintosh Technician
IMF
03.2010 - 06.2014
Information Technology Instructor
Florence Bertell Academy
07.2006 - 03.2009
Master of Science - Information Assurance And Security
American Public University System
Master of Science - Educational, Instructional, And Curriculum Supervision
University of Phoenix
Bachelor of Arts - Multi-/Interdisciplinary Studies
Virginia Commonwealth University