DEONICA JACKSON
Long Beach,CA
Summary
Obtain a position as a team-player in a people-oriented organization to maximize customer-service experience in a challenging environment to achieve the corporate goal. As well as securing a position that will enable me to use strong communication & organizational skills, customer service background and ability to work well with people. Compassionate individual committed to enhancing patient experiences through effective collaboration and detailed planning of personalized care. Skilled at staying calm and productive in emergency situations. Extensive understanding of down syndrome and autistic patients and effective treatments. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Behavioral Aide
Maxim Healthcare
03.2023 - 06.2024
- Provided one-on-one support for students struggling with emotional or behavioral issues during class time and school activities.
- Maintained accurate records of student progress and interventions, ensuring data-driven decision making for support strategies.
- Conducted functional behavioral assessments to identify triggers and patterns of behavior, informing intervention strategies.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for students with behavioral challenges.
- Personal care such as bathroom assistance and diaper changes.
- Implemented crisis prevention techniques to de-escalate challenging situations, maintaining safety for all involved parties.
- Supported the development of self-advocacy skills in students by providing guidance on expressing needs appropriately.
Project Manager
Party Palace
01.2019 - 11.2022
- Scheduling 5-10 parties daily and designing floor plan for employees to set up.
- Onsite manager for all events.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Customer Service Representative
Burke Williams
03.2018 - 04.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Operated memeberships , check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to a positive work environment through effective communication and collaboration with team members.
- Demonstrated commitment to continuous learning by attending workshops and seminars related to the field of massage therapy.
Waitress
Hometown Buffett
05.2012 - 08.2017
- Greeting, Sitting, Serving and bussing tables for events as large as 100 guest and as little as a group of 2
- The objective of this job was to be sure all customers are seated properly and meeting all orders given by customers as quick and accurate as possible.
- Design dinning rooms to fit events.
Sales Rep/ Display Manager
Pretty As Me Clothing and Accessories
06.2014 - 04.2015
- Keeping up with inventory
- Stocking and Re-stocking shelves
- Display Manager
- Over looking inventory.
- Optimized traffic flow through strategic placement of fixtures and merchandise groupings, enhancing shopping experience for patrons.
- Coordinated window displays for maximum curb appeal, attracting potential customers into the store.
Education
High School Diploma -
City of Angels
Los Angeles, CA06.2013
Skills
- Typing speed of 35wpm
- Great customer service
- Critical thinking
- Persuasive
- Time Management
- Patience and understanding
- Data Collection
- Individualized Planning
Certification
- First Aid/CPR Certified
Timeline
Behavioral Aide
Maxim Healthcare
03.2023 - 06.2024
Project Manager
Party Palace
01.2019 - 11.2022
Customer Service Representative
Burke Williams
03.2018 - 04.2019
Sales Rep/ Display Manager
Pretty As Me Clothing and Accessories
06.2014 - 04.2015
Waitress
Hometown Buffett
05.2012 - 08.2017
High School Diploma -
City of Angels
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