Deonna Brown
Euclid,OH
Summary
Dynamic, analytical, result-orient professional with exceptional customer service skills, and over 2-year record of productive retail sales seek position in chosen field. Skills include team building, problem solver, organizational skills, computer skills, self-motivated and goal oriented, can work alone or with team as situation demands.
Overview
3
3
years of professional experience
Work History
Background Verification Specialist
Sterling
Independence , OH
08.2022 - Current
- Verify details such as candidates’ current and previous employment, education, professional licenses, certifications, and references
- Communicate with third parties such as employers, schools, state boards, and online databases to verify information
- Record confirmed details in Sterling’s platforms
- Work closely with Quality team to ensure accurate details are submitted
- Meet daily volume and accuracy quotas
Customer Service Representative
Augustine Group
Euclid, OH
06.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Recommended products to customers, thoroughly explaining details
Customer Service Advisor
Best Buy
Mentor, OH
06.2020 - 06.2021
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas
- Addressed complex issues by scheduling repair appointments
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Sales Associate
JCPenney
Mentor, OH
10.2019 - 06.2020
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to build rapport and loyalty
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
- Provided positive first impressions to welcome existing, new and potential customers
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
Education
Associate of Science - RN
Cuyahoga Community College
Cleveland, OH05.2021
High School Diploma -
South High School
Willoughby, OH05.2021
Skills
- Agility, Flexibility And Adaptability
- Empathetic Listening
- Modern Communication
- Emotional Intelligence
- Creative Thinking
- Networking Skills
- Hybrid/Remote Teamwork
- Data Analysis
- Managed Care
- Active Learning
- Self-Motivated
- Customer Service
- Data Entry
- Organization and Time Management
- Responsible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Either write something worth reading or do something worth writing.
Benjamin Franklin
Timeline
Background Verification Specialist
Sterling
08.2022 - Current
Customer Service Representative
Augustine Group
06.2021 - 07.2022
Customer Service Advisor
Best Buy
06.2020 - 06.2021
Sales Associate
JCPenney
10.2019 - 06.2020
Associate of Science - RN
Cuyahoga Community College
High School Diploma -
South High School
Similar Profiles
Sterling MillerSterling Miller
Pantego Overhead Doors at sterlingPantego Overhead Doors at sterling
Payal ShindePayal Shinde
Team Lead at SterlingTeam Lead at Sterling
Hafid KhnatiHafid Khnati
Restaurant Server at SterlingRestaurant Server at Sterling
Divaksha BabarDivaksha Babar
Verification Specialist - UK Operations at SterlingVerification Specialist - UK Operations at Sterling
Brianna SheltonBrianna Shelton
Administrative Assistant at City Of ClevelandAdministrative Assistant at City Of Cleveland