Deonna Scales
Memphis
Summary
Dc Athlete with 5 years of experience in delivering exceptional customer service at Nike, enhancing customer satisfaction and loyalty. Demonstrates strong team leadership skills, effectively assisting athletes with product selection to drive repeat business.
Medical office administration professional with comprehensive background in managing healthcare operations and patient interactions. Known for collaborative approach and results-driven mindset, consistently adapting to meet evolving needs. Equipped with strong organizational abilities and interpersonal skills, fostering reliable and efficient workplace.
Overview
6
6
years of professional experience
Work History
Medical Office Administrator
Crescent Medical
Memphis, TN
05.2026 - 06.2026
- Managed patient scheduling and appointment coordination to optimize clinic efficiency.
- Streamlined electronic health record management, enhancing data accuracy and accessibility.
- Led front desk operations, ensuring high-quality patient interactions and service consistency.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Oversaw billing processes, ensuring timely submissions and adherence to compliance standards.
Assistant Manager
Family dollar
Memphis, Tn
12.2024 - Current
- Analyzed sales data to optimize inventory management, resulting in reduced stockouts and improved product availability.
- Implemented promotional strategies, driving foot traffic and achieving marked gains in seasonal sales.
- Coordinated team efforts to enhance store layout, optimizing product placement and significantly boosting customer engagement.
Dc Athlete
Nike
01.2020 - Current
- Delivered exceptional customer service by assisting athletes with product selection, resulting in enhanced customer satisfaction and loyalty.
- Assisted athletes with product selection, leading to noticeable improvements in customer satisfaction and repeat business.
Education
Medical Office Professional - Health Administration
Concorde Career College
Southaven, MS12-2026
Diploma - undefined
Trezevant high school
Memphis, Tn05-2016
Skills
- Team Leadership
- Coaching Techniques
- Athletic Training
- Team Motivation
- Billing and coding
- Administration
- CPR
Timeline
Medical Office Administrator
Crescent Medical
05.2026 - 06.2026
Assistant Manager
Family dollar
12.2024 - Current
Dc Athlete
Nike
01.2020 - Current
Diploma - undefined
Trezevant high school
Medical Office Professional - Health Administration
Concorde Career College