Thomasina Rose
Deepwater,nj
Summary
Experienced manager with problem-solving skills, talents for leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated in applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Medical Office Administrator
Advanced Therapy Associates
07.2023 - 02.2025
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Reviewed and sent medical records to other physicians upon request.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Devised appointment guidelines and schedules for [Number] treatment appointments each day.
Store Manager of Operations
ConocoPhillips
04.1995 - 11.2008
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees to be proactive with communication and positive feedback.
- Interacted well with customers to build connections and relationships.
- Trained new employees on proper protocols, expectations and customer service standards.
- Responsible for mentoring new and current staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective schedules based on employees availability and strength at peek times.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and implemented successful staff incentive programs to motivate employees.
- Worked with various vendors to obtain higher profit margins and lower cost.
Customer Service Specialist
Hoffman Exterminating Company
03.2006 - 08.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records, new contracts, account invoicing and handled collections.
- Offered advice and assistance to customers, paying attention to special needs and wants.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Managed filing system, entered data and completed other clerical tasks.
- Scheduled appointments for new and existing customers. Set technicians schedules and handled any issues while on site.
- Assisted coworkers and staff members with special tasks.
- Actively listened to customers, handled concerns quickly and escalated major issues to upper management.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - Marketing
Salem Community College
Penns Grove, NJ12.2006
Skills
- Excellent Customer Service
- Team Leadership
- Positive and Friendly
- Work Planning and Prioritization
- Multitasking and Organization
- Outstanding Communication Skills Verbal and Written
- Appointment setting
- Follow-up skills
- Managing patient records
- Chart updates
- Patient scheduling proficiency
- Registration management
Volunteered at United Way (VITA) program
Helped qualified individuals and families file there federal tax returns to lesson the burden of out of pocket costs and program fees that they normally would have to endure each year.
Additional Information
Volunteered as a CCD teacher
Continued the education of religious faith. Prepared the children of there next sacrament of Confirmation.
Timeline
Medical Office Administrator
Advanced Therapy Associates
07.2023 - 02.2025
Customer Service Specialist
Hoffman Exterminating Company
03.2006 - 08.2006
Store Manager of Operations
ConocoPhillips
04.1995 - 11.2008
Associate of Science - Marketing
Salem Community College
Similar Profiles
Alexis PattersonAlexis Patterson
Licensed Professional Counselor Candidate at Advanced Therapy AssociatesLicensed Professional Counselor Candidate at Advanced Therapy Associates
Samantha RamirezSamantha Ramirez
Medical Billing Assistant at Kids Advanced Therapy ServicesMedical Billing Assistant at Kids Advanced Therapy Services
Meaghan TherrienMeaghan Therrien
Teacher's Assistant at Advanced Therapy PLLCTeacher's Assistant at Advanced Therapy PLLC