Zaid Ali
Erie,PA
Summary
Dynamic professional with a proven track record at a hospital setting, adept in managing patient records and delivering exceptional customer service. Excelled in roles requiring problem-solving and adaptability, enhancing operational practices. Fluent in Arabic and English, my international experience spans healthcare administration to entrepreneurial ventures, showcasing attention to detail and organizational skills.
Overview
11
11
years of professional experience
Work History
Medical Office Administrator
Ministry of Health
Shuwaikh, Kuwait
01.2022 - 12.2024
- Coordinated communications between patients, physicians and hospital personnel.
- Reviewed documentation for accuracy before filing.
- Communicated with patients regarding payments.
- Verified patient eligibility and benefits.
- Maintained awareness of government regulations and payment options.
- Greeted, registered, and scheduled patients, and answered phones.
- Organized files and streamlined operations to improve efficiency.
- Provided support to clinical staff
- Provided exceptional patient experience through friendly and compassionate communications.
- Resolved customer complaints in a professional manner.
Supervising-Store manager
Almashraba Almasira
Salmiya
01.2019 - 02.2021
- Resolving issues between customers and employees, correcting errors, fixing misunderstandings, translating and insuring smooth operations
Entrepreneur
Food Concept Project
01.2019 - 03.2020
- Scheduling food trucks, planning routes for best area coverage, scouting new pop-up locations, supervising staff
Assistant & Studio Equipment Manager
Tammy Ali Photography
Al Zahra, South Surra
04.2014 - 12.2018
- Managing and maintaining equipment, translating, arranging appointments and general customer service
Education
High School -
Dasman Bilingual School
Al-Sharq, Kuwait06.2012
Skills
- Managing patient records
- Adaptable to change
- Organizing items
- Problem solving
- Fully Bilingual
- Excellent customer service
- Product development
- Attention to detail
- Scheduling
- Payment processing
Interests
* Martial arts
* Body building
* Physical fitness
* Artwork/Antiques
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Medical Office Administrator
Ministry of Health
01.2022 - 12.2024
Supervising-Store manager
Almashraba Almasira
01.2019 - 02.2021
Entrepreneur
Food Concept Project
01.2019 - 03.2020
Assistant & Studio Equipment Manager
Tammy Ali Photography
04.2014 - 12.2018
High School -
Dasman Bilingual School
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