Deontae Matthews
Houston,TX
Summary
Experienced Operations Manager with over 8 years of success in streamlining processes, managing large teams, and driving business growth. Proven track record of increasing efficiency, reducing costs, and enhancing customer satisfaction. Adept at leading cross-functional teams and implementing strategic initiatives to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Executive Operations Leader
Target
Houston
01.2020 - 01.2024
- Managed 150+ team members, improving productivity and employee engagement
- Implemented process improvements, increasing store efficiency by 20%
- Achieved a 96% net promoter score in 2021, up from 89% in 2020
- Increased sales by 14% while reducing loss prevention and controllable expenses by 3%.
Multi-Unit Sales Manager
Macy's
Houston
01.2019 - 01.2020
- Led a team of 36, driving sales and customer satisfaction
- Increased division credit performance by 30% and overall sales per hour by 10%
- Developed and executed sales strategies, resulting in a 15% increase in sales year-over-year.
Assistant Department Manager
Nordstrom
Houston
01.2017 - 01.2019
- Supervised 14 associates, achieving a 15% increase in department sales
- Organized training programs, leading to the promotion of two team members
- Improved customer feedback and department performance through strategic initiatives.
Personal Banker IV
SunTrust Bank (Now Truist)
Williamsburg, VA
01.2016 - 01.2017
- Exceeded referral sales goals, achieving 130% of targets
- Selected for the exclusive SunTrust Branch Manager Vice President Training Program.
Education
High School Diploma -
Booker T Washington HS
Norfolk, VA06-2011
Skills
- Operational Management
- Process Optimization
- Team Leadership
- Strategic Planning
- Performance Improvement
- Customer Service Excellence
- Key Performance Indicators
- Logistics Management
- Compliance Management
- Operations Management
- Performance monitoring
- Safety oversight
- Inventory Coordination
- Employee Development
- Management
- HR knowledge
Timeline
Executive Operations Leader
Target
01.2020 - 01.2024
Multi-Unit Sales Manager
Macy's
01.2019 - 01.2020
Assistant Department Manager
Nordstrom
01.2017 - 01.2019
Personal Banker IV
SunTrust Bank (Now Truist)
01.2016 - 01.2017
High School Diploma -
Booker T Washington HS