Deonte Jackson
Forney,TX
Summary
Motivated worker with top-notch customer relations skills and understanding of successful merchandising. Skilled in labeling, shelving and organizing items. Offering 4 years of related experience and proven success in customer service. Personable Electronics Sales Associate known for remaining cool under pressure. Driven to meet sales quotas and considered top-notch employee. Dedicated to reliability and great customer service. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Dependable team player with solid background in fulfillment. Highly productive, organized and efficient with the stamina to stand or walk for long hours. Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Guard
Garda World
Milwaukee, WI
11.2021 - 12.2023
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with personnel and general public.
- Checked and verified photo identification prior to granting facility access.
- Monitored security cameras to identify and respond to suspicious activity.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
Outbound Packer
Amazon fulfillment center
Oak Creek, WI
01.2021 - 11.2021
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Arranged items on pallets according to size and weight.
- Assembled cartons, crates and containers to prepare for shipping.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Utilized totes, jacks and forklifts to safely load and unload materials and heavy items to and from trucks.
- Inspected finished products for defects before packaging them.
- Communicated effectively with team members regarding any issues related to packing processes.
- Notified team leader of product discrepancies and equipment malfunctions.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Operate robotic arms within a manufacturing environment.
Electronics Sales Associate
Walmart
03.2020 - 01.2021
- Approached customers and engaged each compelling conversations through use of effective interpersonal and people skills.
- Searched store inventory system to determine whether requested products were available.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Completed customer's purchase by effectively processing credit and debit cards, cash and personal checks.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Educating customers on various product offerings, enabling better buying decisions.
Cashier Team Lead
Goodwill
02.2019 - 03.2020
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Education
Associates of Information Technology - Information Security Systems Specialist
Milwaukee Area Technical College
Milwaukee, WI12-2026
High School Diploma -
Harold S Vincent High School
Milwaukee, WI05.2020
Skills
- Merchandise stocking
- Heavy lifting
- Sales assistance
- Organization
- Reliable and trustworthy
- Team management
- Customer service
- Detail Orientation
- Document Preparation
- Data Entry
- Information Security
- Paperwork Processing
- Critical Thinking
- First Aid/CPR
Certification
- cbrf Training - 2020
Timeline
Security Guard
Garda World
11.2021 - 12.2023
Outbound Packer
Amazon fulfillment center
01.2021 - 11.2021
Electronics Sales Associate
Walmart
03.2020 - 01.2021
Cashier Team Lead
Goodwill
02.2019 - 03.2020
Associates of Information Technology - Information Security Systems Specialist
Milwaukee Area Technical College
High School Diploma -
Harold S Vincent High School