Gregory Pettiway
Newport,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Security Guard
Jacks waterfront bar
Morehead, NC
10.2023 - 01.2024
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Maintained order during special events such as concerts and conferences.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Warned persons of rule infractions or violations and evicted violators from premises.
Customer Service Representative
Anson
Newport, NC
06.2022 - 10.2023
- Conducted about 250-300 calls per shift to assist with customer questions and concerns.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted with customer requests and answered questions to improve satisfaction.
Deli Associate
Lowes Foods
Morehead City, NC
08.2018 - 06.2019
- Maintained cleanliness of deli area, including tables and counters.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
Stock/Unloading
Walmart
Havelock, NC
06.2016 - 06.2018
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Provided customer service by answering questions about product location, price and availability.
- Palletized merchandise for easy movement to sales floor locations.
Education
GED -
Carteret Community College
Morehead City, NC05-2022
Skills
- Inbound and Outbound Calling
- Data Collection
- Product Knowledge
- Call Management
- Customer Service
- POS Systems
- Price Checking
- Merchandise Stocking
- Heavy Lifting
- Willing to Learn
- Punctual and Reliable
- Leadership
- Teamwork
Timeline
Security Guard
Jacks waterfront bar
10.2023 - 01.2024
Customer Service Representative
Anson
06.2022 - 10.2023
Deli Associate
Lowes Foods
08.2018 - 06.2019
Stock/Unloading
Walmart
06.2016 - 06.2018
GED -
Carteret Community College
Similar Profiles
Emma MettleEmma Mettle
Restaurant Hostess at Jacks On The WaterfrontRestaurant Hostess at Jacks On The Waterfront
Kwanghee Joseph KimKwanghee Joseph Kim
Chef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine barChef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine bar
Timothy RossTimothy Ross
Chef De Partie at Waterfront Grill and BarChef De Partie at Waterfront Grill and Bar
James CareyJames Carey
Lead Cooling Application Engineer at Schneider ElectricLead Cooling Application Engineer at Schneider Electric
Stephanie BryantStephanie Bryant
Administrative Assistant at Autism Society of NCAdministrative Assistant at Autism Society of NC