Zekiah Arnold
Charlotte,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Security Guard
Sunstates Security
2025.11 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to incidents, assessing situations and implementing appropriate measures.
- Conducted regular patrols to identify potential hazards and deter criminal activity.
- Collaborated with local law enforcement to enhance emergency response protocols.
Housekeeper
Upshift
2024.01 - 2025.11
- Maintained cleanliness and organization of guest rooms and common areas to ensure guest satisfaction.
- Operated cleaning equipment and utilized industry-standard supplies for efficient housekeeping.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Customer Service Representative
Arise
2023.08 - 2024.01
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Supervisor
Food Lion
2022.12 - 2023.07
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Data Entry Associate
Adecco
2019.08 - 2021.12
- Improved data accuracy by meticulously entering and updating information in company databases.
- Enhanced team efficiency by completing high-volume data entry tasks within tight deadlines.
- Maintained strict confidentiality with sensitive information, ensuring the protection of company and client data.
- Decreased processing time for large-scale projects through proficient use of data entry software and tools.
Customer Service Associate
Foodlion Grocery Store
2018.10 - 2019.10
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Customer Service Cashier
Walmart
2017.05 - 2018.10
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
South Central High School
Greenville, NC2018-06
Skills
- Customer Service
- Inbound and Outbound Calling
- Time Management
- Microsoft Office Suite
- Teamwork and Collaboration
- Adaptable and flexible
- Attentive and observant
- Active listening
- Honest and dependable
- CPR certified
- Premises surveillance
- Building patrol
- Detail-Oriented
- Verbal and Written Communication
- Data Entry and Analysis
- Complex Problem-Solving
- Typing Proficiency (45 WPM)
- Clerical Duties
Timeline
Security Guard
Sunstates Security
2025.11 - Current
Housekeeper
Upshift
2024.01 - 2025.11
Customer Service Representative
Arise
2023.08 - 2024.01
Customer Service Supervisor
Food Lion
2022.12 - 2023.07
Data Entry Associate
Adecco
2019.08 - 2021.12
Customer Service Associate
Foodlion Grocery Store
2018.10 - 2019.10
Customer Service Cashier
Walmart
2017.05 - 2018.10
High School Diploma -
South Central High School