ALLIYAH WILLIAMS
Nacogdoches
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
10
10
years of professional experience
Work History
Security Guard
Pilgrams
01.2025 - Current
- Provided vigilant surveillance and ensured safety protocols, fostering a secure environment for all personnel and visitors.
- Monitored access points and conducted regular patrols, significantly reducing unauthorized entries and enhancing overall security.
- Maintained accurate logs of daily activities and incidents, supporting effective communication and operational transparency.
Customer Service Representative
Etech Global Services
07.2020 - 07.2024
- Resolved customer inquiries with a focus on efficiency, leading to substantial improvements in first-contact resolution rates.
- Fostered strong relationships with team members to enhance communication, leading to improved service delivery and team morale.
- Maintained accurate records of customer interactions, ensuring compliance with company policies and enhancing overall operational efficiency.
Certified Nursing Aide
Van Nursing Home
01.2016 - 07.2020
- Provided compassionate care to residents, fostering a warm environment that enhanced overall patient well-being and satisfaction.
- Assisted in daily living activities, leading to improved mobility and independence among residents, enhancing their quality of life.
- Maintained accurate patient records and documentation, ensuring compliance with healthcare regulations and improving care delivery.
- Monitored vital signs and reported changes, enabling timely interventions that contributed to residents' health stability.
Education
Associate in Arts - Business Administration
Strayer University
12.2027
Skills
- Customer service
- Data entry
- Microsoft Office
- Active listening
- Service upselling
- Product knowledge
- Inbound and outbound calling
Timeline
Security Guard
Pilgrams
01.2025 - Current
Customer Service Representative
Etech Global Services
07.2020 - 07.2024
Certified Nursing Aide
Van Nursing Home
01.2016 - 07.2020
Associate in Arts - Business Administration
Strayer University
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