Summary
Overview
Work History
Education
Skills
Timeline
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Deonte Kim

Long Beach,CA

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

16
16
years of professional experience

Work History

Entertainment

Bobby Dee
Los Angeles
01.2009 - Current
  • Researched genres and well-known performers to create inspiring, memorable performances.
  • Transcribed musical compositions to adapt for particular ensembles.
  • Applied knowledge of harmony, melody and voice production to individualize presentations and maintain audience interest.
  • Assigned parts for choir concerts based on individual talents and contribution to overall sound quality.
  • Memorized routines by following printed text or musical notations.
  • Performed live shows to promote upcoming album releases.
  • Managed the distribution of music through online platforms such as iTunes and Spotify.
  • Provided feedback on peers' compositions during collaborative writing sessions.
  • Played at over 106+ festivals and concerts over national tour.
  • Recorded and produced vocal tracks in professional studio environment.
  • Memorized musical selections, routines and cues while singing acapella with accompaniments.
  • Composed instrumental arrangements for songs using digital production tools.
  • Developed and wrote original songs for upcoming album.

Customer Service Representative

Target
Long Beach, CA
01.2008 - 02.2008
  • Contacted customers about potential service upgrades, new promotional services and account changes.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Developed strong customer relationships to encourage repeat business.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Supported sales team members to drive growth and development.
  • Educated customers on special pricing opportunities and company offerings.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Improved customer service wait times to mitigate complaints.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Mentored junior team members and managed employee relationships.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

Some College (No Degree) - Business

Long Beach City College
Long Beach, CA

Skills

  • Complaint Resolution
  • Scheduling
  • Data Collection
  • Consultative Sales
  • Inbound and Outbound Calling
  • Call Management
  • Report Generation
  • Product Knowledge
  • Account Updating
  • Data Entry
  • Paperwork Processing
  • Business Development Understanding
  • Receiving Support
  • High-Energy Attitude
  • Customer Consulting
  • Typing Proficiency

Timeline

Entertainment

Bobby Dee
01.2009 - Current

Customer Service Representative

Target
01.2008 - 02.2008

Some College (No Degree) - Business

Long Beach City College

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Deonte Kim