Deonte Witcher
Charlotte,NC
Summary
Results-oriented customer service professional with strong technical skills and problem-solving abilities. Seeking a position as a Customer Support Representative - Overnight Shift with Business Wire. Dedicated to providing exceptional customer service across various platforms. Committed to contributing to Business Wire's mission of excellence and client satisfaction. Proven history of delivering outstanding results and passion for exceeding customer expectations. Confident in ability to thrive in this role and make a positive impact on the company's success.
Overview
11
11
years of professional experience
Work History
Gig Economy Driver
DoorDash, Instacart, Shipt
01.2021 - Current
- Demonstrated strong time management and multitasking skills to provide exceptional customer service and ensure accurate order deliveries
Technical Support Coach
Asurion
01.2020 - 01.2021
- Provided frontline and professional coaching for technicians, ensuring adherence to productivity and efficiency standards
- Facilitated leadership sessions and implemented new tools/processes for improved team performance
- Addressed technical challenges, ensuring swift and effective resolutions
Customer Service Specialist
Verizon Wireless
01.2018 - 01.2020
- Delivered exceptional customer service by resolving billing, equipment, and device concerns promptly and accurately via phone and in person
- Consistently exceeded customer satisfaction and metric goals, including upgrade sales and survey scores
- Troubleshot technical issues and communicated solutions clearly to customers
- Cultivated trust and loyalty through active listening and tailored solutions
Assistant Manager
MVP Wireless (T-Mobile)
01.2014 - 01.2018
- Directed day-to-day store operations, including customer interactions, sales goal achievements, and team training
- Provided technical support for mobile devices and ensured a seamless customer experience
- Managed escalated issues with professionalism and timely problem resolution
Education
BA - Project Management
Strayer University
HS Diploma - undefined
Mallard Creek High School
Skills
- Written communication
- Verbal communication
- Multitasking
- Prioritization
- Time-management
- Technical troubleshooting
- Tier I support
- Tier II support
- Microsoft Office
- Ticketing systems
- De-escalation
- Conflict resolution
- Customer support
- Phone support
- Chat support
- Email support
- Team player
- Leadership
Timeline
Gig Economy Driver
DoorDash, Instacart, Shipt
01.2021 - Current
Technical Support Coach
Asurion
01.2020 - 01.2021
Customer Service Specialist
Verizon Wireless
01.2018 - 01.2020
Assistant Manager
MVP Wireless (T-Mobile)
01.2014 - 01.2018
BA - Project Management
Strayer University
HS Diploma - undefined
Mallard Creek High School
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