Deony'icka Butler
Arlington,TX
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CVS Health
Arlington, TX, US
02.2023 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
Manager
Walgreens
Arlington, TX, US
08.2020 - 04.2023
Assistant Manager - Merchandising/Operations
Cents Only Store
Dallas, TX, US
07.2018 - 06.2020
Education
DeSoto HIgh School
Tarrant County College
12.2024
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Manual and automated medication dispensing
- Filling prescriptions
- Pharmaceutical calculations
Certification
Certified Pharmacy Technician
361421
Expiration 03/31/2027
Timeline
Certified Pharmacy Technician
CVS Health
02.2023 - Current
Manager
Walgreens
08.2020 - 04.2023
Assistant Manager - Merchandising/Operations
Cents Only Store
07.2018 - 06.2020
DeSoto HIgh School
Tarrant County College