Deoveonna Ingram
Chicago,Illinois
Summary
Highly motivated and dedicated student with a strong desire to gain valuable work experience and contribute to a dynamic team. Excited to utilize excellent communication, organizational, and problem-solving skills to actively assist in achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Team Member
Dunkin' Donuts
06.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Customer Service Representative
ReddRealTalk LLC.
04.2020 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Staff
Greencorps Youth Organization
06.2023 - 08.2023
- Created and delivered educational presentations on sustainable practices to students and staff, increasing awareness and promoting environmentally friendly behaviors
- Collaborated with local community organizations to organize and participate in volunteer clean-up events
- Assisted in the development and delivery of environmental training programs for staff and students
- Assisted in the coordination of recycling and waste management programs, including collection, sorting, and disposal of recyclable materials
Education
Bachelors - Nursing
Dominican University
River Forest, ILHigh School -
Westinghouse College Prep
06.2024
Skills
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Effective problem-solving skills
- Ability to work collaboratively in a team environment
- Adaptability and willingness to learn
- Demonstrated leadership through roles in clubs, organizations, or sports teams
Leadershipandactivities
- Black Student Union, Member
- Book Club, Member
- Soup kitchen volunteer
References
Available upon request
Timeline
Team Member
Dunkin' Donuts
06.2024 - Current
Staff
Greencorps Youth Organization
06.2023 - 08.2023
Customer Service Representative
ReddRealTalk LLC.
04.2020 - 05.2024
Bachelors - Nursing
Dominican University
High School -
Westinghouse College Prep