DEP PHAM
San Francisco,CA
Summary
Dynamic Branch Manager with extensive experience at Wells Fargo, excelling in operations management and customer service. Proven track record of enhancing client satisfaction and loyalty through strategic initiatives and effective team mentoring. Skilled in analyzing performance metrics to drive efficiency and compliance, fostering a culture of continuous improvement.
Overview
2027
2027
years of professional experience
Work History
Branch Manager
Wells Fargo
08.2014 - Current
- Led branch operations to enhance customer service and streamline processes.
- Implemented compliance measures to uphold regulatory standards and reduce risk.
- Developed and executed strategic sales plans to achieve growth targets.
- Mentored staff, fostering professional development and team collaboration.
- Coordinated community engagement initiatives to strengthen local presence and brand awareness.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Branch Manager
Wells Fargo
Bellevue, WA
2012 - 2013
- Analyzed performance metrics to identify areas for operational improvement.
- Managed branch budget and resources, ensuring financial efficiency.
- Cultivated relationships with clients, enhancing customer loyalty and retention.
- Maintained friendly and professional customer interactions.
Branch Operations Manager
Wells Fargo
San Francisco, CA
2008 - 2012
- Streamlined branch operations by implementing new inventory management systems.
- Enhanced customer service protocols, improving client satisfaction and retention rates.
- Led training sessions for staff on compliance and regulatory guidelines.
- Analyzed workflow processes, identifying areas for efficiency improvements.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
Education
No Degree - Journalism And Mass Communication
San Francisco State University
San Francisco, CASkills
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Attention to detail
Coaching and mentoring
Accomplishments
Various of recognition awards with customer experience ptomoter circle and recently 2025 branch banking MVP winner
Languages
Vietnamese
Elementary
Timeline
Branch Manager
Wells Fargo
08.2014 - Current
Branch Manager
Wells Fargo
2012 - 2013
Branch Operations Manager
Wells Fargo
2008 - 2012
No Degree - Journalism And Mass Communication
San Francisco State University