Dequajahnae Thomas
Louisville ,KY
Summary
Dynamic Patient Care Associate with extensive experience at Norton Healthcare, skilled in clinical support and patient communication. Proficient in EMR systems and HIPAA compliance, I enhance patient satisfaction through effective scheduling and care coordination. Recognized for fostering teamwork and maintaining high standards in patient care and safety.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Associate
Norton Healthcare Audubon Hospital
Louisville, KY
06.2025 - 11.2025
- Assisted nursing staff with patient care activities, ensuring comfort and safety.
- Monitored vital signs, documenting changes to inform clinical decisions.
- Provided support in daily living tasks, enhancing patient independence and satisfaction.
- Communicated effectively with patients and families regarding care plans and procedures.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for continuous improvement efforts.
- Assisted with patient transfers and ambulation.
Shuttle Driver
Baptist Health Floyd
New Albany, IN
08.2024 - 12.2024
- Operated shuttle vehicles to transport patients and staff efficiently across facility grounds.
- Ensured compliance with safety regulations and operational protocols during transit.
- Assisted passengers with mobility challenges, providing support for safe boarding and disembarking.
- Maintained cleanliness and organization of shuttle vehicles for optimal service quality.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Transported customers to and from Location.
Pharmacy Delivery Driver
Medical Arts Pharmacy
Louisville, KY
10.2022 - 09.2023
- Delivered pharmaceutical products efficiently to patients and healthcare facilities.
- Maintained accurate records of deliveries and inventory management systems.
- Ensured compliance with safety regulations during transport of medications.
- Communicated effectively with pharmacy staff regarding delivery schedules and requirements.
- Provided exceptional customer service, addressing concerns and answering questions related to medication usage and safety.
- Maintained the integrity of sensitive medications with proper temperature control during transportation.
Front Desk Receptionist/Scheduler
Norton Children’s Medical Group
Louisville, KY
09.2021 - 10.2022
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments using electronic health record systems, optimizing patient flow.
- Maintained accurate patient records and documentation in compliance with HIPAA regulations.
- Assisted medical staff by coordinating patient check-in procedures for smooth operations.
- Provided information to patients regarding services, insurance, and billing inquiries.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Patient Registration Representative
Conifer Healthcare Solutions
Louisville, KY
06.2019 - 07.2021
- Managed patient intake processes, ensuring accurate data entry and compliance with healthcare regulations.
- Facilitated communication between patients and healthcare providers to enhance service delivery and patient satisfaction.
- Utilized electronic health record systems for efficient registration and retrieval of patient information.
- Processed insurance verifications, addressing discrepancies to minimize billing issues for patients and providers.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Pharmacy Technician
Kroger
Louisville, KY
05.2018 - 06.2019
- Assisted in medication dispensing, ensuring accuracy and compliance with pharmacy regulations.
- Managed inventory, restocking shelves to maintain optimal medication availability.
- Processed prescription orders using pharmacy management software for efficient workflow.
- Educated customers on medication usage and potential side effects to enhance understanding.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
Associate of Arts - Nursing
Jefferson Community And Technical College
Louisville, KYNo Degree - Nursing
Ivy Tech Community College of Indiana
Sellersburg, IN08.2025
Diploma - Pharmacy
CBD College
Los Angeles, CA07.2017
High School Diploma - General Studies
Sunnyside High School
Fresno, CA06.2012
Skills
- Clinical & Patient Care
- Pediatric & Geriatric Care
- Oncology & Med-Surg Support
- EMR Systems (Epic)
- ADLs & Vital Signs
- HIPAA/OSHA Compliance
- Patient Scheduling & Insurance Verification
- Medical Coding Basics
- Time Management & Team Collaboration
Accomplishments
TRAININGS AND ACCOMPLISHMENTS
Oct 2024 — Dec 2024
New Albany
Baptist Health Ambulance Training
offered a opportunity As a non EMS Shuttle Driver to pick up EMS shifts as a driver for the
ambulance truck. I obtained a unique identifier PSID number (Public Safety Identification
Number) with the required training and proper skills to perform the job
Apr 2025 — Apr 2025
Louisville
Kentucky Cares (Louisville Urban League)
2 week training program partnership with Norton healthcare, aimed at addressing a overview
of Nursing ,Respiratory Therapy, Lab, Diagnostic Imaging, Radiology, Pharmacy, and Patient
Care Associate this program also included professional development and resume buildin
Certification
Certifications
- CPR Certification (2024–2026)
- BLS Certification (2024–2026)
- Fit for Gold Cadet – State of California (2013–Present)
- Certified Blueprint – WorkSource (2013–Present)
- Renaissance Award – State of California (2012–Present)
Additional Information
Internship Experience
Gardena Health Clinic / Harbor-UCLA Medical Center – Torrance, CA
Intern | November 2012
- Shadowed a physician for 5 weeks focusing on HIV/AIDS awareness and treatment.
- Collaborated on an educational presentation for high school students on HIV/AIDS prevention.
Job Shadowing
- Norton Healthcare – Oncology (May 2025); Ante/Postpartum Care (June 2025)
- UofL Hospital – Surgery, September 2025
- Endo-Interventional Radiology, May 2025
- Labor & Delivery, June 2025
- Operations Department
Timeline
Patient Care Associate
Norton Healthcare Audubon Hospital
06.2025 - 11.2025
Shuttle Driver
Baptist Health Floyd
08.2024 - 12.2024
Pharmacy Delivery Driver
Medical Arts Pharmacy
10.2022 - 09.2023
Front Desk Receptionist/Scheduler
Norton Children’s Medical Group
09.2021 - 10.2022
Patient Registration Representative
Conifer Healthcare Solutions
06.2019 - 07.2021
Pharmacy Technician
Kroger
05.2018 - 06.2019
Associate of Arts - Nursing
Jefferson Community And Technical College
No Degree - Nursing
Ivy Tech Community College of Indiana
Diploma - Pharmacy
CBD College
High School Diploma - General Studies
Sunnyside High School