Thomas Martin
Charlotte,NC
Summary
Motivated and results-oriented professional with a proven track record in customer service, sales, and event coordination. Experienced in delivering exceptional client experiences, driving business growth, and managing end-to-end event logistics. Adept at communication, problem-solving, and building strong customer relationships. Seeking to leverage my skills in marketing, advertising, and customer engagement to drive creative strategies and deliver impactful results.
Overview
10
10
years of professional experience
Work History
Senior Customer Success Representative (Call Center)
Wells Fargo
Charlotte, NC
02.2023 - Current
- Handle high volumes of inbound and outbound calls, providing exceptional customer service in a fast-paced call center environment
- Support and train representatives on effective call handling techniques and service delivery
- Resolve escalated, complex customer inquiries and issues with a focus on first-call resolution
- Collaborate with internal teams to ensure accurate handling of financial products and services
- Provide feedback to management on customer pain points and process improvement opportunities
- Recognized as Employee of the Month six times for exceptional performance
- Honored with the Customer Service Excellence Award and Leadership Award
Event Coordinator Assistant
Another Ashley Perry Event
Charlotte, NC
03.2021 - Current
- Manage event logistics, including vendor coordination, venue sourcing, and guest list management
- Assist in creating event marketing strategies, ensuring brand alignment and client satisfaction
- Oversee event timelines and address on-site challenges to ensure seamless execution
- Collaborate on creative concepts for events, driving engagement and memorable experiences
Sales Representative
Spectrum Business
Charlotte, NC
07.2022 - 02.2023
- Built and maintained strong relationships with clients, educating them on products and services
- Consistently met and exceeded sales targets, driving revenue growth
- Delivered product presentations and customized solutions to meet client needs
- Contributed to team success through collaboration and shared best practices
Server
Cheddar’s Scratch Kitchen
Charlotte, NC
07.2021 - 04.2022
- Delivered high-quality customer service in a fast-paced environment
- Trained new employees, enhancing team performance and customer satisfaction
Server
Chimney Rock Inn
Gillette, NJ
02.2019 - 06.2021
- Provided exceptional service for events and large parties, including weddings and corporate meetings
- Maintained high standards of cleanliness and organization, contributing to smooth restaurant operations
- Assisted teammates with food running and table preparation during busy hours
Sales Associate
Bath and Body Works
South Plainfield, NJ
04.2019 - 08.2019
- Delivered personalized product recommendations to enhance customer satisfaction
- Maintained a clean, well-stocked, and visually appealing store layout
- Provided seamless service, including answering inquiries and processing transactions
Host/Server
Arooga’s Sports Bar and Grille
North Plainfield, NJ
11.2017 - 02.2019
- Managed seating rotations to optimize guest flow and reduce wait times
- Processed to-go orders and payments with efficiency and accuracy
- Supported team efforts by maintaining a clean and welcoming environment
Camp Counselor
Young People’s Day Camp
Edison, NJ
06.2018 - 08.2018
- Supervised groups of children during activities, ensuring safety and engagement
- Organized games, tournaments, and creative activities to foster a positive camp experience
Sales Associate/Freight Worker
DSW Shoe Warehouse
Watchung, NJ
07.2017 - 11.2017
- Unloaded and restocked inventory to ensure a well-organized retail environment
- Assisted customers in selecting products, driving sales and repeat business
- Processed online orders and ensured prompt and accurate delivery
Host/Busser
Joe’s Crab Shack
Piscataway, NJ
06.2016 - 09.2016
- Welcomed and seated guests, ensuring adherence to seating plans
- Maintained cleanliness of dining areas and tables to support a smooth guest experience
Camp Counselor
Camp BEST
Piscataway, NJ
06.2015 - 08.2015
- Facilitated recreational activities and provided mentorship to children, ensuring their well-being
Education
Master of Fine Arts (MFA) - Creative Writing
Queen’s University of Charlotte
Charlotte, NC01.2025
Bachelor of Arts - Interdisciplinary Studies
Johnson C. Smith University
Charlotte, NC12.2017
Skills
- Customer Relationship Management (CRM)
- Call Center Operations
- Event Planning and Coordination
- Marketing Strategy and Campaign Support
- Sales and Competitive Selling
- Strong Communication and Interpersonal Skills
- Team Leadership and Training
- Proficient in Microsoft Office and Event Management Tools
- Branding
- Promotional writing
- Office administration
- Detail-oriented
- Social media marketing
- Strong research skills
- Editing
- Creative writing
- Problem-solving
- Call management
- Microsoft Excel
- Credit card payment processing
- Grammar
- [Software] CRM system proficiency
Accomplishments
- Customer Service Excellence Award and Leadership Award at Wells Fargo.
- Recognized as Quality Assurance Champion for maintaining high standards in service delivery.
- Honored as Employee of the Month six times at Wells Fargo.
Timeline
Senior Customer Success Representative (Call Center)
Wells Fargo
02.2023 - Current
Sales Representative
Spectrum Business
07.2022 - 02.2023
Server
Cheddar’s Scratch Kitchen
07.2021 - 04.2022
Event Coordinator Assistant
Another Ashley Perry Event
03.2021 - Current
Sales Associate
Bath and Body Works
04.2019 - 08.2019
Server
Chimney Rock Inn
02.2019 - 06.2021
Camp Counselor
Young People’s Day Camp
06.2018 - 08.2018
Host/Server
Arooga’s Sports Bar and Grille
11.2017 - 02.2019
Sales Associate/Freight Worker
DSW Shoe Warehouse
07.2017 - 11.2017
Host/Busser
Joe’s Crab Shack
06.2016 - 09.2016
Camp Counselor
Camp BEST
06.2015 - 08.2015
Master of Fine Arts (MFA) - Creative Writing
Queen’s University of Charlotte
Bachelor of Arts - Interdisciplinary Studies
Johnson C. Smith University