DeQuana Huggins
Blythewood,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Claims Customer Service Representative
BlueCross BlueShield Of SC
Columbia, SC
05.2022 - 01.2023
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
- Checked documentation for accuracy and validity on updated systems.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
COVID-19 Contact Tracer
Apple One
Remote
08.2021 - 03.2022
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Performed record keeping by logging client information within secure contact-tracing software.
Eligibility Specialist
Department Of Health And Human Services
Columbia, SC
07.2019 - 08.2021
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
Customer Service Representative
Call Experts
Charleston, SC
10.2017 - 06.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor Of Science - Public Health
Charleston Southern University
Charleston, SC05.2019
Skills
- Insurance Claim Forms Review
- Active Listening
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Investigation of Claims
- Verifying Coverage
- Critical Thinking
- Resolving Customer Issues
- Reading Comprehension
- Efficient Service
- Knowledge Base
- Accounts Payable and Accounts Receivable
- Complex Problem-Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Claims Customer Service Representative
BlueCross BlueShield Of SC
05.2022 - 01.2023
COVID-19 Contact Tracer
Apple One
08.2021 - 03.2022
Eligibility Specialist
Department Of Health And Human Services
07.2019 - 08.2021
Customer Service Representative
Call Experts
10.2017 - 06.2019
Bachelor Of Science - Public Health
Charleston Southern University
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