Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DeQuana Huggins

Columbia

Summary

Patient-focused professional with strong administrative and customer service skills. Coordinates communications, referrals, and policy enforcement to ensure efficient healthcare operations. Proven ability to identify balanced solutions and effectively resolve conflicts.

Overview

6
6
years of professional experience

Work History

Care Advisor

ShareCare
Columbia
07.2024 - Current
  • Coordinated patient care as primary contact, offering virtual and telephonic support.
  • Facilitated appointment scheduling and care navigation for optimal wellness resource access.
  • Delivered timely, empathetic support to promote adherence to care plans and health engagement.
  • Documented interactions in internal systems and followed up on outstanding healthcare needs.

Account Receivables Specialist

UCI Medical Center
Columbia
01.2023 - 06.2024
  • Monitored unapplied cash balances to identify potential write-offs and bad debt accruals.
  • Tracked customer account details for non-payments, delayed payments, and irregularities.
  • Processed payments, refunds, and adjustments to ensure accurate customer accounts.
  • Verified account discrepancies by investigating information from sales and customer service departments.

Customer Service Representatives

BlueCross BlueShield Of SC
Remote
05.2022 - 01.2023
  • Responded promptly to customer inquiries through telephone, email, and web chat.
  • Monitored peak call volumes to ensure timely response to incoming calls.
  • Established positive relationships with customers by delivering accurate information professionally.

COVID-19 Contact Tracer

Apple One
Remote
08.2021 - 03.2022
  • Identified close contacts of infected individuals, guiding them on quarantine procedures.
  • Conducted interviews with positive COVID-19 cases to assess exposure and risk factors.
  • Distributed health education materials and resources to affected individuals and families.

Eligibility Specialist

Department Of Health And Human Services
Columbia
07.2019 - 08.2021
  • Compiled detailed reports justifying benefit denial decisions.
  • Maintained regular communication with clients regarding application status and policy changes.
  • Evaluated applications for eligibility, determining compliance with benefit criteria.

Education

Bachelor Of Science - Public Health

Charleston Southern University
Charleston, SC
05.2019

Skills

  • Collections management
  • Account reconciliation
  • Research and due diligence
  • Claims processing
  • Dispute resolution
  • Bill processing
  • Microsoft Excel proficiency
  • Contract review

References

References available upon request.

Timeline

Care Advisor

ShareCare
07.2024 - Current

Account Receivables Specialist

UCI Medical Center
01.2023 - 06.2024

Customer Service Representatives

BlueCross BlueShield Of SC
05.2022 - 01.2023

COVID-19 Contact Tracer

Apple One
08.2021 - 03.2022

Eligibility Specialist

Department Of Health And Human Services
07.2019 - 08.2021

Bachelor Of Science - Public Health

Charleston Southern University

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