Dequandra Gee
Taylor,MI
Summary
Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.
Overview
5
5
years of professional experience
Work History
Housekeeper
Homeglow
07.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Guest Service Representative
Fairmont Hotel & Resorts
07.2022 - 07.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Housekeeping Supervisor
Fairmont Hotel & Resorts
07.2019 - 07.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
Business Administration
Baker College
Flint, MISkills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
Timeline
Housekeeper
Homeglow
07.2024 - Current
Guest Service Representative
Fairmont Hotel & Resorts
07.2022 - 07.2024
Housekeeping Supervisor
Fairmont Hotel & Resorts
07.2019 - 07.2021
Business Administration
Baker College