Dequavious Williams
Greenville,SC
Summary
Mission-ready IT Support Specialist with 5+ years of experience delivering secure, enterprise-level solutions in military and civilian environments. Skilled in Active Directory, Microsoft 365, Azure, and VMware administration. Proven track record in resolving tickets, securing networks, and supporting 200+ users. Holds CompTIA Security+, A+, and an active DoD Secret Clearance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Information Technology Support Specialist
U.S. Army National Guard
Greenville, SC
08.2018 - Current
- Resolved an average of 50+ support tickets per week with a 98% customer satisfaction rating
- Reduced IT downtime by 30% by implementing proactive troubleshooting strategies
- Configured & maintained 200+ computer systems, applications, and peripherals
- Provided help desk and remote desktop support using TeamViewer, AnyDesk, and Microsoft Remote Desktop
- Enhanced network security, preventing unauthorized access attempts through strict security protocols
- Trained 150+ end-users on IT best practices, improving productivity and reducing repeat issues
- Managed Active Directory tasks, including user provisioning, group policies, and access controls
- Deployed overseas to provide IT support, manage system configurations, and ensure network security in a mission-critical environment
Education
Bachelor Of Information Technology (In Progress) - Information Technology
Western Governors University
Salt Lake City, UTAssociate-Level Training - Information Technology
Fort Eisenhower
Fort Eisenhower, GA06.2019
Skills
- Active Directory Administration
- Remote Desktop Support
- Hardware & Software Troubleshooting
- Windows & macOS Systems
- Microsoft 365 & Azure Support
- Networking Fundamentals (VPN, Firewalls, DNS, DHCP)
- Ticketing Systems (ServiceNow, Jira)
- Customer Service & User Training
- SCCM & Patch Management
- Security & Compliance (CompTIA Security, DoD Clearance)
Certification
- CompTIA Security+, Computing Technology Industry Association
- CompTIA A+, Computing Technology Industry Association
- Active Secret DoD Security Clearance
Timeline
Information Technology Support Specialist
U.S. Army National Guard
08.2018 - Current
Bachelor Of Information Technology (In Progress) - Information Technology
Western Governors University
Associate-Level Training - Information Technology
Fort Eisenhower