Dequitta Tolorunleke
Houston,TX
Summary
Adept at elevating customer experiences, I leveraged my problem-solving and customer service skills in the field with customers to significantly boost client satisfaction. Specializing in complaint resolution and data entry, I consistently exceeded service goals, fostering loyalty and repeat business. My proactive approach and dedication to quality have been pivotal in achieving outstanding results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
ACS
03.2009 - 04.2011
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Guest Service Representative
Target
05.2008 - 02.2009
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Photo Lab Specialist
Walmart
08.2001 - 05.2008
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Ensured safe handling of chemicals used in the development process by following established safety procedures at all times.
- Increased repeat business by consistently delivering exceptional results and meeting client expectations.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Provided technical support to customers experiencing issues with online orders or software usage.
- Developed strong relationships with clients through excellent communication and personalized service.
- Conducted regular inventory checks to maintain adequate stock levels for uninterrupted service provision to customers.
Education
Associate of Business Administration - Business Logistics
University of Houston
Houston, TX05-1998
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Complaint resolution
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Customer satisfaction measurement
- Call Center Operations
- Follow-up skills
- Call Management
- Documentation
- De-Escalation Techniques
- Technical Support
- Dispute Resolution
- Live chat support
- Quality Control
Timeline
Customer Service Representative
ACS
03.2009 - 04.2011
Guest Service Representative
Target
05.2008 - 02.2009
Photo Lab Specialist
Walmart
08.2001 - 05.2008
Associate of Business Administration - Business Logistics
University of Houston
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