DEQURIAH JAMAR
West Memphis,Arkansas
Overview
6
6
years of professional experience
Work History
Chat Technical Support Representative
Kelly Services
10.2024 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
Customer Service
Concentrix
01.2022 - 10.2024
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions
- Answered phone with friendly greeting to create positive inbound calling experience for customers
Call Center Representative
Alorica
01.2022 - 02.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
Cashier/ CSR
Dollar Tree
08.2019 - 12.2019
- Assisted customers with any needs and concerns that they were having
- Provided primary customer service and support to both internal and external customers
- Improved daily operations by maintaining to an organized schedule and work pace
- Resolved concerns with products or services to provide effective customer services
Education
General Studies - undefined
West Memphis High School
West Memphis05.2019
Medical - Emergency Medical Technology
Asu Mid-South
West Memphis12.2018
Skills
- Complaint Handling
- Customer Engagement
- Social Media
- Relationship Building
- CRM Software
- Online chat and email
- Team Collaboration
- Call center experience
Timeline
Chat Technical Support Representative
Kelly Services
10.2024 - Current
Customer Service
Concentrix
01.2022 - 10.2024
Call Center Representative
Alorica
01.2022 - 02.2023
Cashier/ CSR
Dollar Tree
08.2019 - 12.2019
General Studies - undefined
West Memphis High School
Medical - Emergency Medical Technology
Asu Mid-South