DER VUE
Hickory,NC
Summary
Organized and driven individual looking for a Project Manager role that I can utilize my current and new skills achieved with my Project Management Certification via Coursera. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager/Key Account Manager
HBF
01.2021 - Current
- Identified plans and resources required to meet project goals and objectives.
- Modified and directed project plans to meet organizational needs.
- Provided management for internal personnel, contractors and vendors.
- Identified, reviewed and applied policies and procedures.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
- Provided servicing, management and retention of National accounts worth over $3 million.
- Initiated and oversaw process improvements across the business resulting in process changes and workflow
Sr Client Experience Rep
Hbf
01.2018 - 01.2021
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Liaised between Sales Team, Global Team, and Supply Chain Dept, facilitating communications and keeping appropriate parties updated
- Provided guidance and direction to customer service reps, lending custom administrative support to resolve complications.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided back up for customer service managers.
Client Experience Rep
Hbf
11.2016 - 12.2017
- Manage assigned territories internationally and locally with Sales Reps to assist with Product Specification and Order status
- Conferred with customer about concerns with products or services to resolve problems and drive sales
- Managed customer relations and customer service through daily communication and interaction
- Maintained accurate and current customer account data with manual forms processing and digital information updates
Client Development Associate
Transportation Insight
07.2014 - 10.2016
- Work with Outside Sales Directors to engage via conference call to uncover and assess the preliminary circumstances and opportunities with a prospect company
- Exhibit organizational skills to efficiently manage an individual pipeline of prospective clients to the point where an endorsement is obtained
- Evaluate and manage the opportunities as they are identified
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Customer Service Associate
Fiserv
04.2013 - 07.2014
- Inbound calls from customer with questions on their online bill-pay service, navigation assistance on website
- Research missing payments with payee contacts and offering proof of payment to payees or customers
- Cancel pending payments and verify payee contact information.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Senior Customer Representative
Verizon Wireless
10.2011 - 05.2012
- Tier One Troubleshooting before completing transfer to Tier Two
- Support ELEU Dept, AOL Dept, Financial Services, and Fraud Dept regards to information on customer’s account
- Review charges on bill, review changes on account, assist with changes on account and provide adjustments of credits where they are due
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Recommended potential products or services by collecting customer information and analyzing customer needs.
Customer Service Representative
Verizon Wireless
09.2010 - 10.2011
- Assist customers with payment arrangements, courtesy follow ups related to research of charges, changes, and customer requests
- Meet performance agreements on a daily, monthly, and quarterly basis based on company goals
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Collections Representative
Remx Financial Staffing
04.2009 - 08.2009
- Complete workout packages for homeowners for ex
- Loan Modification
- Process payments for homeowner’s delinquent up to 3 months before foreclosure processing and provide financial assistance review
- Outbound calls to update financials for foreclosure, bankruptcy, and loss mitigation department.
- Recommended products to customers, thoroughly explaining details.
Education
BBA - Human Resource Management
Strayer University
09.2017
Skills
- Salesforce: 5 yrs
- Microsoft Office: 10 yrs
- Strong Time Management Skills
- Oracle: 6 yrs
- Well Organized
- Project Coordination: 2 yrs
- Asana: 6 mos
- Agile & Waterfall: 1 yr
- Process Improvement
- Effective Stakeholder Communication
- Budgeting and Procurement
- Project Scoping and Planning
- Timely Project Completion
- Systems Implementations
- Project Goals and Milestones
Accomplishments
- Google Project Management: by Google on Coursera
- Completed: 3/2022-9/2022
Certification
- PMP - Project Management Professional by Google on Coursera
Timeline
Project Manager/Key Account Manager
HBF
01.2021 - Current
Sr Client Experience Rep
Hbf
01.2018 - 01.2021
Client Experience Rep
Hbf
11.2016 - 12.2017
Client Development Associate
Transportation Insight
07.2014 - 10.2016
Customer Service Associate
Fiserv
04.2013 - 07.2014
Senior Customer Representative
Verizon Wireless
10.2011 - 05.2012
Customer Service Representative
Verizon Wireless
09.2010 - 10.2011
Customer Service Collections Representative
Remx Financial Staffing
04.2009 - 08.2009
BBA - Human Resource Management
Strayer University
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