Der Yang
Brooklyn Park,MN
Summary
Dynamic Operations Supervisor at Upsher-Smith Laboratories with a proven track record in GMP adherence and employee training. Expert in strategic development and performance management, driving continuous improvement initiatives while ensuring compliance and safety in high-performing team environments. Committed to excellence in operational efficiency and staff development.
Overview
17
17
years of professional experience
Work History
Operations Supervisor
Upsher-Smith Laboratories
Plymouth, USA
08.2022 - Current
- Provide oversight and direction for Manufacturing and/or Packaging activities
- Oversees shift personnel to ensure compliance with Company policies, safety regulations, SOP's and GMP's
- Ensure the Manufacturing and/or Packaging schedule is met
- Ensure Manufacturing and Packaging employees are using appropriate GMP's, SOP's, Safety and Quality standards
- Ensure written logs and records are maintained as required by cGMP and SOP's
- Ensure change control procedures are followed; write and submit change control requests for new/modified processes and equipment
- Develop new SOP's and update existing SOPs as required to ensure compliance with cGMP and quality standards
- Promote a safe work environment
- Be familiar with Material Safety Data Sheets (MSDS) on area chemicals and ensure employee familiarity of MSDS use
- Ensure that qualified operators are performing job duties
- Work with scheduling to ensure there is time to get needed training completed
- Manage training compliance for all employees on designated shift
- Responsible for performance management of staff on designated shift (e.g., performance feedback and coaching, disciplinary action)
- Maintain appropriate staff levels on designated shift
- Communicate cross-functionally and develop relationships to ensure Maintenance, Tech Services, and Engineering projects and activities are completed
- Create, maintain, monitor, and communicate metrics
Lead Fulfillment Coordinator
Upsher-Smith Laboratories
Maple Grove, USA
10.2020 - 08.2022
- Leads the fulfillment activities for the sales force and other corporate requests for marketing materials: samples, promotional items, literature and supporting ad materials
- Contributes to the success of the fulfillment team process authorized transactions to ensure inventory management through SAP
- Manage inventory of promotional materials using the SAP system and replenish customer material bins as needed
- Create daily orders based on Marketing demands, process and print the daily picks, letters and orders utilizing required computer systems
- Collects and delivers all internal and external USL and US Postal mail, including processing of certified mail
- Operates the postage meter for outgoing mail
- Maintains and updates employee master data internal mail lists
- Process company FedEx, UPS, USPS requests and run applicable reports
- Support and provide back-up to Warehouse material handling, order filling and label center activities, as needed
- Trains new employees and cross functional team members on Fulfillment duties
- Collaborates with Warehouse Leads to support cross functional activities to meet shared goals
Manufacturing/ Formulation Operator
Upsher-Smith Laboratories
Plymouth, USA
10.2017 - 10.2020
- Qualified Trainer in packaging and manufacturing operations
- Provide oversight and directions for manufacturing/formulation activities as a formulation operator
- Ensure products are compliance with Company policies, safety regulations, standard operating procedures (SOP's) and GMP's
- Meet production and packaging schedule on a weekly basis
- Maintain written logs and records to cGMP and SOP’s standards
- Provide lead directions for weekly productions of products
- Develop and train newly hired/ shift rotation employees in area of expertise
- Ensure machines are properly used, maintained, and cleaned to FDA standards
- Actively becoming familiar with Material Safety Data Sheets (MSDS) on area chemicals and ensure employee familiarity of MSDS
- Experience working with SAP and MS Office tools, including Word, Excel, Teams, and Power Point
Sales Manager
Harbor Freight Tools
Bloomington, USA
03.2017 - 10.2017
- Managed daily store operations
- Created and maintain 25 store employee schedules
- Managed logistic ordering daily to ensure there is not store outs
- Ensured store pricing accuracy to weekly ads and store planograms
- Provided accurate inventory management
- Lead daily sales team to achieve targeted goals and sales
- Recruited for store location and hired employees
- Trained and coach new employees on store policies and customer services
- Maintained cash office work daily: organize paperwork file, invoices, and customer transactions
- Managed and evaluated employees’ performance, daily log of sales and accurately support employee’s goals
Assistant Store Manager
Walgreens Boots Alliance
Saint Paul, USA
01.2008 - 03.2017
- Managed over 50+ employees (full time and part time staffs)
- Manage front-end store operations daily
- Controlled inventory by ordering sufficient amount to meet customer’s needs
- Controlled daily shrink to avoid store loss
- Help in pharmacy operations by supporting Pharmacists as a Pharmacy Technician
- Trained new employees to meet store’s standards
- Coached excellent customer service, customer engaging and daily motivation
- Engaged in store wide strategic planning to meet sales goals, customer service and team engagement
- Maintained office work: ordered products, hiring process, payroll, scheduling hours, and employee relations
- Team player: stocked products, created building displays, checked in with key vendors, received merchandise from the warehouse, kept the stock room hazard free, managed sales crew and managed financial flow for store
Education
Bachelor of Science - Environmental Resource Management
Minnesota State University, Mankato
Mankato, MN01.2007
Skills
- Business Management
- Innovative Management
- Analytical skills
- Problem solving
- Strategic Development
- Interpersonal communication
- Microsoft Office
- Employee training
- Safety protocols
- GMP adherence
- Performance management
- Leadership and change management
- SAP
- SOP development
- Continuous improvement
- Employee development
- Staff management
References
References available upon request.
Timeline
Operations Supervisor
Upsher-Smith Laboratories
08.2022 - Current
Lead Fulfillment Coordinator
Upsher-Smith Laboratories
10.2020 - 08.2022
Manufacturing/ Formulation Operator
Upsher-Smith Laboratories
10.2017 - 10.2020
Sales Manager
Harbor Freight Tools
03.2017 - 10.2017
Assistant Store Manager
Walgreens Boots Alliance
01.2008 - 03.2017
Bachelor of Science - Environmental Resource Management
Minnesota State University, Mankato
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