Derak Hicks
Houston,TX
Summary
Logistics professional prepared for this role with track record of efficiently managing baggage handling operations. Known for strong focus on team collaboration and achieving results, adapting to changing needs with reliability. Expertise in operating handling equipment and adhering to safety protocols, valued for attention to detail and punctuality. Results-driven retail professional with leadership experience in high-volume environments. Proven ability to drive sales, lead teams, and deliver excellent customer service. Recognized for strong problem-solving skills, reliability, and the ability to manage multiple priorities while maintaining operational efficiency. Committed to contributing to team success and exceeding performance expectations.
Overview
9
9
years of professional experience
Work History
Baggage Handler
Unifi
08.2025 - Current
- Operated baggage handling equipment to ensure safe and timely processing of luggage.
- Conducted thorough inspections of baggage for security compliance and damage prevention.
- Collaborated with team members to streamline loading and unloading processes.
- Assisted in maintaining cleanliness and organization of baggage claim areas.
- Followed security protocols when handling passenger belongings, ensuring the protection of personal property and sensitive items.
- Provided excellent customer service, assisting passengers with luggage-related inquiries and concerns.
- Adhered to company policies regarding the handling of oversized or special-needs luggage items for customers'' convenience and satisfaction.
- Maintained a safe work environment by adhering to all safety regulations and guidelines.
Assistant Store Manager
Dollar General
08.2024 - 07.2025
- · Led daily store operations, including opening/closing, cash management, and security procedures.
- · Supervised and trained team members, improving performance and ensuring adherence to company standards.
- · Resolved customer concerns professionally, strengthening customer satisfaction and repeat business.
- · Maintained inventory accuracy through stocking, audits, and loss prevention practices.
- · Supported sales growth by executing merchandising strategies and maintaining store presentation.
Customer Service Representative
Family Dollar
10.2017 - 11.2020
- · Delivered fast, accurate checkout experiences while handling cash and electronic payments.
- · Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- · Stocked merchandise and maintained organized displays to support sales and store efficiency.
- Ensured cleanliness and safety of store environment through consistent maintenance and collaborative efforts.
Education
Music Education
Texas Southern University
Houston, TXGeneral Studies
Langston University
Langston, OKSkills
Team Leadership & Staff Training
Customer Service Excellence
Cash Handling & POS Systems
Inventory Management & Merchandising
Conflict Resolution
Time Management & Multitasking
Timeline
Baggage Handler
Unifi
08.2025 - Current
Assistant Store Manager
Dollar General
08.2024 - 07.2025
Customer Service Representative
Family Dollar
10.2017 - 11.2020
Music Education
Texas Southern University
General Studies
Langston University