Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

DERDVIN CARDENAS

Miami,FL

Summary

Experienced professional with a strong background in customer support and service, specializing in the management and supervision of sales associates and staff. Exceptional verbal, written, and interpersonal communication skills to elevate customer service, sales, and retail experiences. Adept decision-making, conflict resolution, and leadership abilities in fast-paced environments. Proficient in Microsoft Word, PowerPoint, and Excel.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Delivery Advisor

Lucid Motors
03.2022 - Current
  • Coach and mentor Sales Advisors on pipeline management and customer experience journey.
  • Train Sales Advisors on financial calculators and finance contracts, including how to generate contracts and effectively communicate contract details.
  • Successfully articulate and deliver the Lucid brand and a personalized ownership experience to customers.
  • Understand customer preferences and customizations by connecting with the sales team and unpacking the customer journey.
  • Tailor deliveries to owner’s needs through asking appropriate questions to deliver an exceptional customer-centric experience.
  • Independently prioritize and schedule tasks to ensure delivery experience is central to decision making.
  • Manage a pipeline of customers through stages of delivery preparedness and readiness.
  • Walk owners through key features and functions of their Lucid vehicle on delivery day.
  • Continuously refine and adjust engagement approaches to improve customer experiences through feedback and review.
  • Work closely with the Delivery Operations Specialist, sales, and service teams to ensure seamless delivery processes.
  • Thrive in an achievement-driven environment, setting and attaining goals to enhance customer satisfaction and loyalty.

Tesla Senior Advisor

Tesla
03.2018 - 03.2022
  • Frequently drive scaling sales for the company while developing and maintaining a sales pipeline to help attain personal and group monthly metrics in conjunction with the field Sales teams.
  • Regularly coach, mentor, motivate, and encourage fellow associates.
  • Consistently receive inbound leads to assess the prospect's needs, qualify the opportunity, and schedule the test drive experience.
  • Handle administrative tasks and store operations such as maintaining store facilities, ordering supplies, managing work orders, facilitating communication with vendors, and controlling expenses and services.
  • Exercise effective communication skills with current and prospective customers to help nurture and prepare them for vehicle purchase.
  • Deliver vehicles to clients’ homes monthly ensuring delivery occurs within a fast window of time and is accompanied by a strong educational component.
  • Routinely promote excellence in great customer service, often anticipating and responding to customer needs.

DEPARTMENT SUPERVISOR

Home Depot
08.2016 - 02.2018
  • Facilitate supervisory duties such as training, coaching, and developing sales associates in various departments.
  • Consistently ensure that customers received excellent service and merchandise direction as needed.
  • Frequently offer valuable input to the Store Management and Operations teams on merchandising decisions.
  • Ensure that safety is the number one priority between associates and customers.

Education

Diploma - undefined

Sunset Senior High School
Miami, FL
01.2010

Skills

  • Sales
  • Management
  • Supervision
  • Training
  • Financial
  • Store Operations
  • Administrative Duties
  • Customer Service
  • Organization
  • Prioritization
  • Verbal & Written Communication
  • Interpersonal Skills

Certification

  • Forklift Certification | 2013
  • Home Depot – Jacksonville, FL

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by completing Task with accuracy and efficiency.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Delivery Advisor

Lucid Motors
03.2022 - Current

Tesla Senior Advisor

Tesla
03.2018 - 03.2022

DEPARTMENT SUPERVISOR

Home Depot
08.2016 - 02.2018

Diploma - undefined

Sunset Senior High School

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