STACY VELARDE
Henderson,USA
Summary
Dynamic professional with a strong tenure at Tesla, specializing in business quality, workforce management, operational efficiency, and customer-focused delivery support. Skilled in data analysis, reporting, training, process improvement, and cross-functional collaboration with a proven ability to improve workflows, support teams, and deliver measurable business results.
Overview
11
11
years of professional experience
Work History
Delivery Advisor
Tesla
Las Vegas, USA
06.2025 - Current
- Executed high-volume vehicle deliveries, coordinating documentation, staging, and logistics for on-time customer handoffs in fast-paced EV environment
- Collaborated with sales, delivery, service, and operations teams to achieve delivery targets and enhance operational efficiency
- Explained Tesla vehicle software and hardware features in clear, customer-friendly terms, enhancing new owners' understanding and experience
- Monitored demo fleet utilization and coordinated maintenance for optimal vehicle availability for customer demos
Lead Business Quality Specialist
Tesla
Henderson, USA
03.2022 - 05.2024
- Developed automated reporting solutions using SQL and Excel to streamline analysis.
- Analyzed multi-source data to identify service quality trends, recommending targeted improvement actions.
- Collaborated with engineering teams to assess and resolve quality issues.
- Conducted in-depth analysis of customer interactions to uncover improvement opportunities.
- Performed root cause analysis to effectively resolve operational issues.
- Led training sessions to enhance team efficiency and performance through knowledge sharing.
- Collaborated with cross-functional teams to gather requirements for process documentation.
- Documented reports, dashboards, and internal tools to support quality assurance and facilitate data-driven decision-making.
- Managed Confluence and Jira documentation, analyzing feedback and compliance trends to enhance project transparency.
Work Force Management Analyst
Tesla
Las Vegas, USA
06.2015 - 03.2022
- Optimized Verint workforce management system for enhanced forecasting accuracy and scheduling effectiveness.
- Analyzed workforce data to optimize staffing models and enhance operational efficiency.
- Automated reporting using SQL queries and Excel dashboards to track KPIs and performance trends.
- Collaborated with cross-functional leaders to develop workforce planning strategies, enhancing quality initiatives.
- Audited timekeeping records to ensure accurate real-time operations and monitored queue performance.
- Coached team of 3 on continuous improvement practices, aligning efforts with operational goals.
- Facilitated training sessions on workforce management tools, increasing team proficiency with key systems.
Skills
- SQL Reporting
- Excel Functions
- Data Analysis
- KPI tracking
- Quality Metrics
- Root Cause Analysis
- Internal Audits
- Process Documentation
- Data Collection and Research
- Collaboration
- Communication
- Calibration oversight
Timeline
Delivery Advisor
Tesla
06.2025 - Current
Lead Business Quality Specialist
Tesla
03.2022 - 05.2024
Work Force Management Analyst
Tesla
06.2015 - 03.2022