Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derecia Jordan

Wahiawa,HI

Summary

Motivated and Dependable professional seeking a management-support position where i can utilize my strong communication , organization , multitasking, and problem-solving skills. Eager to contribute to a professional team , provide excellent customer service, efficiently manage administrative responsibilities, and grow into increased leadership and management opportunities.

Overview

9
9
years of professional experience

Work History

Household operations manger

Self-employeed
Honolulu, Hawaii
08.2020 - Current
  • Implemented cost control measures to minimize expenses without sacrificing quality.
  • Managed scheduling, training and inventory control.
  • Developed standard operating procedures to streamline processes and enhance efficiency.

Call Center Representative

Concentrix
Tampa, Florida
07.2019 - 08.2020
  • Documented call details and customer interactions accurately in the system.
  • Managed high-volume inbound calls to provide exceptional customer support.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Receptionist

Empire Beauty School
Brandon, Florida
01.2018 - 06.2019
  • Scheduled appointments efficiently for students and instructors.
  • Maintained organized records of student information and appointments.
  • Provided information on programs and services to prospective students.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Host

Red Lobster
Brandon, Florida
10.2017 - 12.2018
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Managed guest seating arrangements, optimizing dining room flow and efficiency.
  • Assisted servers by communicating special requests and ensuring timely service.
  • Took reservations over phone and in person.

Education

High School Diploma -

Howard W Blake
Tampa, FL
05-2017

Skills

  • Cost control
  • Inventory management
  • Standard operating procedures
  • Training development
  • Process optimization
  • Customer support

Timeline

Household operations manger

Self-employeed
08.2020 - Current

Call Center Representative

Concentrix
07.2019 - 08.2020

Receptionist

Empire Beauty School
01.2018 - 06.2019

Host

Red Lobster
10.2017 - 12.2018

High School Diploma -

Howard W Blake
Derecia Jordan