Dereck Amador Feliciano
New Britain,CT
Summary
Driven by background in leading teams within a fast-paced environment, with a focus on fostering collaboration and achieving project goals. Developed skills in communication and conflict resolution, aiming to transition into a new field where these strengths are applicable. Seeking opportunities to leverage transferable skills in a dynamic and results-oriented setting.
Overview
1
1
Language
4
4
years of professional experience
Work History
Fulfillment Team Leader
Target
New Britain, CT
03.2026 - Current
- Led team in achieving daily operational goals and enhancing productivity.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Streamlined inventory management processes to reduce stock discrepancies.
- Conducted performance evaluations and provided constructive feedback to team members.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Closing Expert
Target
New Britain, CT
03.2025 - 03.2026
- Implemented inventory management processes, resulting in reduced shrinkage and improved accuracy.
- Managed team performance, fostering a collaborative environment and enhancing morale.
- Managed team performance, fostering collaboration and enhancing team morale.
- Ensured shelves were fully stocked to enhance store presentation and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Communicated operational issues to management to facilitate resolution to higher management with great detail.
- Promoted positive work environment through strong interpersonal skills and proactive teamwork.
Guest Advocate
Target
New Britian
10.2022 - 03.2025
- Assisted guests with product inquiries, ensuring accurate information delivery and enhancing overall shopping experience.
- Resolved customer complaints effectively, fostering trust and loyalty through attentive service.
- Educated guests on promotions and sales, enhancing engagement and boosting customer participation.
- Trained new employees on company policies and customer service standards, promoting consistent service delivery.
- Facilitated returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by fostering friendly conversations and providing personalized recommendations.
Education
High School Diploma -
E.C GOODWIN TECHNICAL HIGH SCHOOL
NEW BRITIANSkills
- Inventory management
- Documentation and reporting
- Performance improvement
- Team supervision
- Team leadership
- Teamwork and collaboration
- Problem-solving
- Work schedule management
- Team performance monitoring
- Flexible schedule
- Inventory software proficiency
- Team Check-ins
Languages
Spanish
Professional Working
Timeline
Fulfillment Team Leader
Target
03.2026 - Current
Closing Expert
Target
03.2025 - 03.2026
Guest Advocate
Target
10.2022 - 03.2025
High School Diploma -
E.C GOODWIN TECHNICAL HIGH SCHOOL