Dereck Johnson
Platte City,United States
Summary
Dynamic leader with a proven track record at Price Chopper/Ball's Foods, enhancing guest satisfaction by 30% and significantly boosting company net profit. Recognized for expertise in analytical problem solving and integrity-driven leadership, fostering high-performance teams while driving sales growth. Achieved exceptional employee retention rates and increased profitability through supportive engagement and effective management. Career goals include further advancing operational excellence and team development within the retail sector.
Overview
14
14
years of professional experience
Work History
Store Director
Price Chopper/Ball's Foods
Kansas City, United States
06.2014 - Current
- Direct all operations for a high-volume retail grocery store with annual sales exceeding $43 million.
- Full P&L responsibility.
- Manage a team of 143 employees, fostering a high-performance culture focused on achieving sales goals, while increasing guest hospitality.
- Improved guest satisfaction scores by 30% through communicating expectations to employees that guest hospitality is our number one priority.
- Involved in developing and testing several company-wide operational and performance initiatives.
- Increased employee retention rates at my store from second to last in the company to third in the company.
- Promoted five times in eleven years and currently directing the highest volume and most profitable store in a 25-store chain.
- I have always delivered better-than-budget performance on labor.
- Under $108K for FY 2024, and under $164K for FY 2023.
- Post-Covid years averaged 4.12% net on a 2% budget, with a 1% industry average.
- 1 of 5 stores in a 25-store chain to meet or exceed the bottom-line net profit.
- 21% of the total company net profit came from my store.
Assistant Store Director
Harp's Foods, Inc.
Springdale, United States
05.2011 - 06.2014
- Provided leadership and direction to staff to ensure the successful completion of daily tasks and projects.
- Monitored and supervised daily operations to ensure quality outcomes for clients.
- Assisted in the development of innovative solutions to improve workflow.
- Implemented cost-effective solutions to reduce overhead expenses.
- I reduced out-of-stocks from 318 to an average of 108 per day.
- Decreased shrink by 18% in the grocery, dairy, and frozen departments.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Coached, developed and motivated team to achieve revenue goals.
Sales Manager
KC Waterproofing and Ramjack of Missouri
Kansas City , MO
05.2011 - 06.2014
- Used change methodologies to increase sales and led projects for increased productivity.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Resolved customer complaints regarding sales and service.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Identified and developed new markets for products or services.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Achieved company growth and brand development through market expansion and sales.
Education
Future Leader Program -
Ball's Foods
01.2015
Harp's Manager Training Program -
Harp's Foods Inc.
11.2011
Skills
- Integrity-Driven Leadership
- Leadership development
- Proficient in Building Rapport
- Analytical Problem Solving
- Effective Time Management
- Supportive Engagement
Affiliations
- Fishing
- Hiking
- Camping
- Nature
- Sports
Accomplishments
- Grocery Manager of the Year 2012
- Most Improved Store Profitability 2020
- Highest Store Profitability 2023, 2024
References
References available upon request.
Timeline
Store Director
Price Chopper/Ball's Foods
06.2014 - Current
Sales Manager
KC Waterproofing and Ramjack of Missouri
05.2011 - 06.2014
Assistant Store Director
Harp's Foods, Inc.
05.2011 - 06.2014
Future Leader Program -
Ball's Foods
Harp's Manager Training Program -
Harp's Foods Inc.
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