Jessica Iverson
Saint George,UT
Summary
Results-driven Store Director with 25 years of leadership; most recent two years being in a high-volume store. By driving the company’s initiative of being an experience maker, I am consistently elevating the shopping experience through strong execution, customer focus, and team development. Proven ability to drive measurable improvements in customer experience, labor, shrink, and operational performance while aligning to district and enterprise priorities.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Store Director
Smith's Food & Drug 278
Saint George, UTAH
05.2024 - Current
- Delivered a +28-point composite score improvement (62% → 90%) across five periods, including a +20-point increase in the most recent period (70% → 90%)
- Maintained 98+ Food Safety in last 5 months
- Led operational turnaround by refocusing execution on Customer Experience, Running Great Stores, and Quality Products
- Improved Customer Experience Index (CX) through CTS engagement, faster response times, and structured coaching routines
- Strengthened labor performance and retention, aligning ELMS scheduling to demand and reducing overtime exposure
- Increased on-shelf availability and replenishment execution, improving in-stock conditions across center store and fresh
- Improved shrink trends consistently over 3 cycles from 1.03 to .83 w/o Rx. And .89 to .60 with Rx
- Elevated pickup and front-end performance, improving fill rate, wait time, and service consistency
- Utilized data-driven analysis of KPIs and store reporting to identify root causes and implement corrective actions
- Partnered with district leadership and cross-functional teams (Asset Protection, Compliance, Front-End Ops) to execute enterprise initiatives
- Developed and coached leadership team, improving accountability, execution consistency, and bench strength
Education
Food Safety Manager Certification -
National Registry of Food Safety Professionals
03.2024 - 03.2029
Skills
- Operational Excellence & Execution
- Data-Driven Decision Making
- Labor Management (ELMS)
- Shrink Reduction & Inventory Integrity
- Customer Experience (CX) Strategy
- Leadership Development & Coaching
- Cross-Functional Partnership
- Process Improvement & Compliance
Timeline
Store Director
Smith's Food & Drug 278
05.2024 - Current
Food Safety Manager Certification -
National Registry of Food Safety Professionals
03.2024 - 03.2029