Dereje Mekonen
Houston,TX
Summary
Dynamic professional with extensive experience at Texas A&M University, excelling in high-level customer service and team leadership. Proven ability to enhance operational efficiency and foster positive communication. Skilled in Microsoft Office and human resource management, I am committed to driving success and delivering exceptional results in every role.
Overview
27
27
years of professional experience
Work History
Advanced Security Officer
Texas A&M University Engineering & Medicine School
01.2023 - Current
- Monitored campus security systems and promptly responded to incidents to maintain safety.
- Conducted regular patrols of facilities to ensure safety and security.
- Collaborated in developing comprehensive emergency response plans for diverse scenarios.
- Enhanced University Police Department operations, improving campus safety protocols.
Finance Officer
Non Profit Organization
Houston, TX
01.2017 - 12.2022
- Reviewing and Approving Contractual Agreements
- Managed up to 25 cashiers and parking attendants, coordinating efforts to ensure smooth operations during sports and cultural events.
- Oversaw ticket sales operations, ensuring accurate transactions and customer satisfaction.
- Prepared work procedure manuals and guidelines to standardize processes and enhance team performance.
- Engaged in community service through nonprofits
Parking Services Supervisor
Texas A&M University Health Science Center
01.2018 - 01.2022
- Managed daily operations of two parking attendants, ensuring efficient service and customer satisfaction.
- Directed daily operations in healthcare environment at Texas A&M University Health Science Center, supporting patient care and facility needs.
- Coordinated staff schedules to optimize coverage for patient services, enhancing operational effectiveness.
- Trained and mentored new employees on departmental procedures and policies.
Parking Attendant & Customer Service Representative
SP + Corporation
01.1999 - 01.2018
- Managed parking operations to enhance vehicle flow and maximize customer satisfaction.
- Assisted customers with parking inquiries and provided accurate directions.
- Monitored parking lot for compliance with rules and regulations to maintain order.
Education
Bachelor of Applied Arts & Sciences - Organizational Supervision (Management), Consumer Behavior
University of North Texas (UNT)
Denton, TX05-2026
Skills
- Incident Response
- Emergency response planning
- Project management
- Customer service excellence
- Customer service
- Team Leadership
- Microsoft office
- Conflict resolution
- Communication skills
Affiliations
Society for Leadership, Lifetime Member
Timeline
Advanced Security Officer
Texas A&M University Engineering & Medicine School
01.2023 - Current
Parking Services Supervisor
Texas A&M University Health Science Center
01.2018 - 01.2022
Finance Officer
Non Profit Organization
01.2017 - 12.2022
Parking Attendant & Customer Service Representative
SP + Corporation
01.1999 - 01.2018
Bachelor of Applied Arts & Sciences - Organizational Supervision (Management), Consumer Behavior
University of North Texas (UNT)