Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Derek Abraham

Enid

Summary

Dynamic Operations Manager with a proven track record at Hideaway Pizza, excelling in inventory management and compliance auditing. Enhanced customer satisfaction through effective conflict resolution and staff training, driving operational efficiency. Skilled in supply ordering and team leadership, consistently achieving optimal performance in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Operations Manager

Hideaway Pizza
Enid
06.2021 - Current
  • Streamlined inventory processes to reduce waste and improve cost efficiency.
  • Monitored compliance with health and safety regulations to ensure a safe working environment for staff.
  • Analyzed operational data to identify trends and make informed decisions for process improvements.
  • Enhanced customer experience by implementing feedback systems and adjusting service protocols accordingly.
  • Resolved scheduling conflicts and staff shortages to maintain adequate coverage during peak hours.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

Assistant Manager

Buffalo Wild Wings
Enid
07.2019 - Current

Ensuring restaurant operations/expectations are being met

  • In charge of HOH, staffing and training
  • Responsible for weekly inventory, food/alcohol ordering, brand compliance metrics
  • Monitored food preparation and presentation to meet quality expectations.

Shift lead, Server, Cook

Chili's
Enid
03.2005 - 07.2019
  • Hourly Manager for 4 years
  • 3 years experience in FOH
  • 11 years experience in HOH
  • Making sure food orders are prepared to brand standards
  • Inventory and Food ordering
  • Making sure all guests feel welcome

Education

Associate - Science Business Administration

Northern Oklahoma College
Enid
12.0214

Skills

  • Food ordering
  • Alcohol ordering
  • Supply ordering
  • Staff scheduling
  • Compliance auditing
  • Inventory management
  • AVT (Average Transaction Value)
  • Staff training
  • Hiring
  • Termination
  • Computer proficiency
  • Stress management
  • Pressure management
  • Quality assurance
  • Problem solving
  • Team leadership
  • Conflict resolution
  • Time management

Personal Information

Title: Assistant Manager

Timeline

Operations Manager

Hideaway Pizza
06.2021 - Current

Assistant Manager

Buffalo Wild Wings
07.2019 - Current

Shift lead, Server, Cook

Chili's
03.2005 - 07.2019

Associate - Science Business Administration

Northern Oklahoma College