Derek Abraham
Enid
Summary
Dynamic Operations Manager with a proven track record at Hideaway Pizza, excelling in inventory management and compliance auditing. Enhanced customer satisfaction through effective conflict resolution and staff training, driving operational efficiency. Skilled in supply ordering and team leadership, consistently achieving optimal performance in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Operations Manager
Hideaway Pizza
Enid
06.2021 - Current
- Streamlined inventory processes to reduce waste and improve cost efficiency.
- Monitored compliance with health and safety regulations to ensure a safe working environment for staff.
- Analyzed operational data to identify trends and make informed decisions for process improvements.
- Enhanced customer experience by implementing feedback systems and adjusting service protocols accordingly.
- Resolved scheduling conflicts and staff shortages to maintain adequate coverage during peak hours.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Assistant Manager
Buffalo Wild Wings
Enid
07.2019 - Current
Ensuring restaurant operations/expectations are being met
- In charge of HOH, staffing and training
- Responsible for weekly inventory, food/alcohol ordering, brand compliance metrics
- Monitored food preparation and presentation to meet quality expectations.
Shift lead, Server, Cook
Chili's
Enid
03.2005 - 07.2019
- Hourly Manager for 4 years
- 3 years experience in FOH
- 11 years experience in HOH
- Making sure food orders are prepared to brand standards
- Inventory and Food ordering
- Making sure all guests feel welcome
Education
Associate - Science Business Administration
Northern Oklahoma College
Enid12.0214
Skills
- Food ordering
- Alcohol ordering
- Supply ordering
- Staff scheduling
- Compliance auditing
- Inventory management
- AVT (Average Transaction Value)
- Staff training
- Hiring
- Termination
- Computer proficiency
- Stress management
- Pressure management
- Quality assurance
- Problem solving
- Team leadership
- Conflict resolution
- Time management
Personal Information
Title: Assistant Manager
Timeline
Operations Manager
Hideaway Pizza
06.2021 - Current
Assistant Manager
Buffalo Wild Wings
07.2019 - Current
Shift lead, Server, Cook
Chili's
03.2005 - 07.2019
Associate - Science Business Administration
Northern Oklahoma College