Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Derek Ajax

Alexandria,VA

Summary

Dynamic professional with experience as a PGA Tour Marshal at PGA TOUR Experiences, adept at managing crowd behavior and enhancing event flow. Proven ability to streamline processes and improve customer satisfaction. Committed to delivering exceptional service and resolving guest challenges effectively.

Overview

6
6
years of professional experience

Work History

PGA Tour Marshal

PGA TOUR Experiences
Denver, CO
06.2022 - 12.2024
  • Travel to PGA tour events across country, help set up and ensure flow of event safely and effectively
  • During professional tournaments, marshals manage crowd behavior, ensure spectators remain quiet during shots, and help protect players from disruptions
  • Greeted customers with smile and provided friendly, knowledgeable service.

Guest Service Agent

Melbourne Cricket Ground MCG
Melbourne VIC Australia
08.2018 - 04.2022
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Greeted guests upon arrival and offered assistance.

Education

Bachelor of Science in Business Management - Business Management

University of Melbourne
Melbourne, VIc
12-2017

Skills

  • Promotional advertising
  • Event sales
  • Managing live events
  • Event promotion
  • Special event security planning
  • Check-in coordination
  • Food and beverage area setup

Languages

English
Native or Bilingual

Timeline

PGA Tour Marshal

PGA TOUR Experiences
06.2022 - 12.2024

Guest Service Agent

Melbourne Cricket Ground MCG
08.2018 - 04.2022

Bachelor of Science in Business Management - Business Management

University of Melbourne
Derek Ajax