Derek Allison
Tehachapi,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
AT&T
06.2023 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Retail Sales Consultant
AT&T
04.2023 - 06.2023
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Sales Coach
Verizon
01.2022 - 02.2023
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Increased sales performance by implementing tailored coaching strategies for individual team members.
- Enhanced team''s closing ratios through in-depth training on effective communication and negotiation tactics.
- Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
- Conducted regular one-on-one sessions to provide personalized feedback and support for each team member. d
Sales Consultant
Verizon
03.2021 - 01.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Stayed knowledgeable on latest cellular innovations and technological advancements through continuous training.
Sales / Certified Instructor
Second Amendment Sports
06.2020 - 02.2021
- Firearms Instructor and Rangemaster for indoor shooting range.
- Ensured customers could safely operate a firearm and safely disengage any projectiles without discharge.
- Managed firearm sales, and paperwork through the State of California dealer record of sales webpage.
- Packaged firearm bundles to provide customers a full experience of a brands eco-system
Sales Representative
Bear Mountain Sports
03.2016 - 06.2020
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Education
No Degree - Criminal Justice
Bakersfield College
Bakersfield, CA09.2021
High School Diploma -
Mira Monte High School
Bakersfield, CA05.2018
Skills
- Retail Operations
- Sales Growth
- Coaching and Mentoring
- Sales Leadership
- Performance Monitoring
- Vendor Collaboration
- Shrinkage Control
- Staff Management
- Quality Assurance
- Advertising and Marketing
- Highly Motivated
- Staff Recruitment
Accomplishments
- Promoted to Retail Store Manager in only 2 Months.
- Exceeded monthly store sales goals 14 months in a row.
- Supervised team of 15 staff members.
Timeline
Retail Store Manager
AT&T
06.2023 - Current
Retail Sales Consultant
AT&T
04.2023 - 06.2023
Sales Coach
Verizon
01.2022 - 02.2023
Sales Consultant
Verizon
03.2021 - 01.2022
Sales / Certified Instructor
Second Amendment Sports
06.2020 - 02.2021
Sales Representative
Bear Mountain Sports
03.2016 - 06.2020
No Degree - Criminal Justice
Bakersfield College
High School Diploma -
Mira Monte High School