Derek Alvarado
Melissa,TX
Summary
Results-driven professional with expertise in automotive body repair, insurance processes, sales development, and team management. Experienced in meeting and exceeding quotas, leading teams, and delivering exceptional customer service. Skilled in outbound calls, handling objections, and conducting discovery calls to uncover customer needs, and deliver tailored solutions.
Known for maintaining clear, consistent communication, providing timely updates, and ensuring a seamless customer experience from start to finish. Dedicated to personal and professional growth while being a collaborative team player committed to driving success and achieving company goals. Strong problem-solving abilities, adaptability, and a passion for delivering results make me a valuable asset to any organization.
Overview
13
13
years of professional experience
Work History
Account Executive Assistant
Dixon Technologies
Frisco, Texas
10.2024 - Current
- Prospecting and Qualification: Cold call and email prospects, conduct discovery calls to identify pain points, and qualify leads.
- Organized and maintained filing systems for all client accounts.
- Meeting Coordination: Schedule Google Meet demos within a timely timeframe days of qualification and confirm attendance with 24-hour reminder calls.
- Pipeline Metrics : Maintain weekly pipeline activity, focusing on calls, emails, demos held, and hitting close metrics/quotas. Engage decision-makers to move deals forward.
- Demo Assistance: Support the CEO during demos with context on prospect needs and pain points.
- Closing & Account Management: Assist in closing deals and manage client accounts post-sale with monthly check-ins to ensure satisfaction and success.
Sales Development Representative
Review Wave
McKinney, TX
03.2024 - Current
- At Review Wave, I specialize in prospect outreach, focusing on chiropractic and optical offices
- My role involves identifying and qualifying potential clients by engaging with office managers and doctors, primarily through cold calling
- I introduce our platform, gather insights into their needs, and assess if they're a good fit
- I'm responsible for booking demos for account executives, ensuring they have qualified leads
- I also build and maintain our sales pipeline using Salesforce and SalesLoft, managing daily tasks such as phone calls, emails, and research to keep prospects engaged
- Meeting my monthly quota is essential to achieve my compensation, so I prioritize efficiency and effectiveness in all interactions
- Additionally, I focus on building strong relationships with office staff to foster long-term client connections and ensure smooth communication throughout the sales process
Inbound Sales Representative
Deluxe Corporation
Remote, TX
10.2023 - 03.2024
- Answered 20-25 calls a day from both new and existing customers
- Verified names, addresses, and assisted customers by placing requested orders for checks, deposit slips, business cups, pens, and more to help their business prosper
- Listened to the customers needs and explanation of business, then suggested items they may want to add to their order to further help their business
- Participated in employee sales completions for sales and customer service scores
- Used different sales platforms daily such as Salesforce, Citrix, Bisnet1, and Interaction Center
Collision Estimator
Central Fl. Paint & Body
Orlando, FL
10.2022 - 03.2023
- Provided direct customer check in, continued communication, and final delivery of repaired vehicles
- Estimated for collision and hail damages using CCC One system
- Provided reports to management and parts ordering through EPC
Collision Estimator
Tesla
Dallas, TX
12.2020 - 07.2022
- Preliminary and detailed estimating of 10-15 cars a week through Audatex, while providing weekly customer updates
- Direct communication with insurance companies and parts ordering
- Provided direction and requests to painters, detailers, and body technicians on my team
Remote Estimator
Clay Cooley Collision Center
Dallas, TX
01.2019 - 02.2020
- Wrote estimates and mirror matched estimates into CCC One
- Provided delivery to and from customers
- Spoke with insurance and customers regarding estimate cost
Parts Advisor
Autonation
Plano, TX
09.2018 - 01.2019
- Cataloging and alphanumeric sequencing for automotive parts
- Provided phone communication with customers about updates
Parts Specialist
Caliber Collision
Plano, TX
01.2012 - 01.2015
- In charge of logging and picking up of parts for customer cars
- Assisted with delivery of finished cars directly to customers
Education
High School Diploma -
Sachse High School
Sachse, TX01.2013
Skills
Sales & Customer Service
Ambitious and achievement-driven professional with a proven track record of qualifying leads, building pipelines, and exceeding sales goals
Excellent communicator and natural people person, skilled in fostering strong relationships with clients and coworkers
Experienced in conducting impactful product demos, and uncovering customer needs to deliver tailored solutions
SaaS and Industry Expertise
In-depth knowledge of the SaaS industry, specializing in EHR systems, SEO optimization, patient referrals, and improving online presence
Proficient in Salesforce, SalesLoft, and Close CRM for managing campaigns and creating custom scripts and workflows
Broad experience across chiropractic, optical, and automotive industries, with a focus on streamlining operations and enhancing customer satisfaction
Automotive experience
Skilled in CCC One CRM and Audatex, with extensive experience in estimating, customer service, and account management in the automotive sector
Technical proficiency
Advanced in Microsoft Office Suite, Google Sheets, and other software for tracking, reporting, and optimizing workflows
Adept at managing data, creating presentations, and monitoring progress with precision and attention to detail
Personal Attributes
Goal-oriented, with a strong drive for professional growth and success
Collaborative and adaptable team player with excellent organizational and problem-solving skills
Empathetic and understanding, with a genuine ability to connect with people, and address their needs effectively
Websites
Affiliations
• Passionate about fitness and staying active through workouts and outdoor activities.
• Enjoy reading self-development books and listening to motivational podcasts to continuously improve.
• Enthusiast of sports, both watching and staying informed on current events.
References
References available upon request.
Timeline
Account Executive Assistant
Dixon Technologies
10.2024 - Current
Sales Development Representative
Review Wave
03.2024 - Current
Inbound Sales Representative
Deluxe Corporation
10.2023 - 03.2024
Collision Estimator
Central Fl. Paint & Body
10.2022 - 03.2023
Collision Estimator
Tesla
12.2020 - 07.2022
Remote Estimator
Clay Cooley Collision Center
01.2019 - 02.2020
Parts Advisor
Autonation
09.2018 - 01.2019
Parts Specialist
Caliber Collision
01.2012 - 01.2015
High School Diploma -
Sachse High School