Derek Anderson
Summary
Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Dunham's Athleisure
10.2023 - 02.2024
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Food Service Worker
Pita Pit
10.2021 - 08.2023
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Crew Member
McDonald's
03.2021 - 06.2021
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
Cashier
McDonald's
12.2019 - 03.2020
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Upsold additional products and services to customers, increasing revenue.
Education
Associate - Business Management
Milwaukee Area Technical College
Milwaukee, WI05.2026
High School Diploma -
Washington Information Technology High School
Milwaukee, WI06.2014
Skills
- Basic Mathematics
- Register Opening and Closing
- Attention to Detail
- Team Cooperation
- Money Handling
Veteran of the U.S. Armed Forces
I served in the Wisconsin Army National Guard for 3 years and was honorably discharged in 2017. My job occupation during service was Chemical Equipment Repairs.
Timeline
Retail Sales Associate
Dunham's Athleisure
10.2023 - 02.2024
Food Service Worker
Pita Pit
10.2021 - 08.2023
Crew Member
McDonald's
03.2021 - 06.2021
Cashier
McDonald's
12.2019 - 03.2020
Associate - Business Management
Milwaukee Area Technical College
High School Diploma -
Washington Information Technology High School
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