Derek Armstrong

Compassionate United States Citizen with over 10 years in customer service with a variety of organizations. Ability to problem solve, prioritize. Manage a wide variety of duties while working independently. Communicates effectively with others while understanding information clearly. Strong people skills when working with a variety of individuals, groups, and issues. Provides outstanding customer service in fast-paced environments. Maintains a network of professional contacts. Effective at balancing the competing demands of multiple projects. Demonstrates the capability to gain rapport and build trust with customers and co-workers. Strong work ethic, bright. Detail-oriented. Quick learner. Extensive professional skillset. Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.

• Employee Benefits Customer Service, Answered 60-80+ inbound calls from plan participants daily, Instructed 100+ beneficiaries weekly on how to complete required documentation, Provided information on the true-up process to 25+ clients weekly to resolve beneficiary balance discrepancy questions, Explained withdrawal and payment options to pension beneficiaries including tax implications, Resolved beneficiary issues regarding trustees of the pension funds
• Mortgage Loan Originator, Answered incoming calls about taxes from prospective clients, Explained tax filing documentation requirements to potential clients, Closed inbound sales of mortgages. Consistently exceeded quotas, Assisted borrowers throughout the home-buying process, Reviewed financial information, submitted applications and monitored overall status, Scheduled and confirmed 70+ appointments per week for tax preparers
• Financial Services, Completed credit approval and appraisal analysis for qualified applicants, Assisted customers in gathering and preparing documentation for mortgage applications, Verified client financial data and qualifications for loan officers including resolving client issues, Consistently adhered to strict industry confidential policies and protocols, Completed applications for refinancing or loan consolidation; average 2 to 3 per work day, Filed 250+ tax returns per month in secured facilities

• Father Project via Goodwill Easter Seal
• Agape Movement Community Violence Interrupter.
• Co-Creation Visionary Team at George Floyd Square