DEREK ARSENAULT
Chelmsford,MA
Summary
Derek is an accomplished technology leader with a proven track record. Adept in technical strategy, planning and implementation. He is skilled at ensuring seamless connectivity and robust security for national organizations. He is also an expert in project management and developing strategic technology roadmaps. Derek has elevated customer satisfaction by spearheading infrastructure advancements and building relationships. He has a passion for leading and mentoring.
Overview
17
17
years of professional experience
Work History
Technology Infrastructure Manager
DN Tanks
Wakefield, MA
09.2019 - Current
- Performed regular system maintenance activities such as patching and upgrades.
- Managed network, infrastructure, and cyber security in corporate environment for over 600 end users across the country, in office, at job sites, or fully remote.
- Migrated siloed and scattered data from regional VMWare environments to central colocation datacenter using Nutanix and cloud environments.
- Rebuilt corporate WAN from top down using Meraki & Cisco components to provide connectivity to offices, job sites and remote workers.
- Migrated on-site company backup infrastructure to Veeam, utilizing Amazon AWS for off-network storage.
- Implemented Cisco Secure Client (AnyConnect) VPN for remote workers.
- Connected over 60 remote offices and job sites nationwide to corporate WAN, sometimes using out-of-the-box thinking, particularly in locations with limited internet access.
- Strengthened and maintained company's cyber security environment by implementing tools including, Mimecast, Rapid7 InsightVM & IDR, Cisco Umbrella, Okta SSO & MFA, Crowdstrike Falcon, Meraki Systems Manager MDM, and KnowBe4 Security Awareness Training.
- Traveled often to job sites and other regions to provide face for Technology and to build relationships.
- Built and maintained cross-application integrations using tools such as Dell Boomi and Microsoft Power Automate.
- Migrated crucial company data to SharePoint Online, leveraging automated PowerShell scripts to provide necessary access for employees.
- Deployed software solutions, oftentimes using Microsoft RemoteApp for secure access and availability.
- Managed of network and systems including, but not limited to, Cisco and Meraki firewalls, switches, and wireless access points, Nutanix AHV, and Windows Server.
- Managed all aspects of network security, including firewalls, malware protection, and intrusion detection systems.
- Configured and optimized virtualized servers to ensure optimal performance.
- Lead and executed on corporate document management initiative.
- Developed data strategy, including consolidating all corporate data into a SQL data warehouse, which is used for business analytics and reporting.
- Mentored analysts in the support function while also providing an escalation backstop to the team.
- Worked with business leaders throughout the organization to strategize, plan, and develop solutions to use technology as a competitive differentiator.
- Managed vendor relationships and negotiated contracts.
- Strategize in accordance with company goals to further future-proof and optimize all systems for a rapidly growing company.
Network and Desktop Support Manager
Bond Brothers Inc
Medford, MA
08.2014 - 09.2019
- Managed, trained, and mentored desktop support team that supported over 500 end users throughout the organization.
- Consistently worked on new projects, focused on improving technology for users across the company.
- Migrated 300 plus users to Microsoft Office 365.
- Centralized wireless management for company headquarters using Cisco wireless controller and access points.
- Built Windows Deployment and SCCM Server for streamlining hardware and software deployment.
- Implemented Unitrends backup solution for hyperconverged and physical server environment.
- Deployed remote solutions using both Cisco AnyConnect VPN and Remote Desktop Services.
- Managed the day to day of network and systems including, but not limited to, Cisco and Barracuda firewalls, VMware VSphere, Nutanix AHV, and Windows Server
- Served as escalation point for support team.
- Redesigned corporate WAN for maximum reliability and efficiency, utilizing Cisco ASA appliances.
- Migrated infrastructure to datacenter-hosted environment, while implementing Nutanix AHV platform for servers.
- Handled day to day management of IT Operations for company, with direct reports.
- Purchased equipment and software, while working within budget.
- Serve as sole Systems Administrator for entire company, while simultaneously managing the help desk function.
- Planned and implemented security measures using Mimecast for email protection, network device hardening, Cisco Firepower and Umbrella solutions for web threats.
- Negotiated vendor contracts and renewals, aiming to stay within allotted Technology budget.
IT Analyst/PC Engineer
Suffolk Construction
Roxbury, US
11.2011 - 09.2014
- Focused on supporting end users, nationwide, with technical assistance.
- Built and deployed images to new and existing machines using Windows Deployment Services.
- Traveled to job sites and offices nationwide, in an effort to build relationships with IT and leaders of the other business functions.
- Managed and led companywide deployment of Windows 7 upgrades for over 1200 users.
- Developed hardware and software deployment plan to issue and manage PCs, using Microsoft Deployment Toolkit with Windows Deployment Services.
- Traveled to and configured job sites nationwide to connect to corporate network.
- Resolved complex technical issues by providing innovative solutions.
- Provided support to end-users in troubleshooting application issues.
Remote Computing Analyst
CompuCom
Tewksbury, MA
06.2007 - 11.2011
- Provided global support for employees of Deutsche Bank.
- Supported remote connectivity and mobile devices, along with software installation and troubleshooting.
- Administered BlackBerry Enterprise Server, along with Airwatch for mobile devices.
- Supported and troubleshot issues for remote users, who would connect using Remote Virtual Desktop or Cisco VPN.
- Tracked all incidents using Remedy, and Oracle S Cubed.
- Engaged with global employees overseas.
- Trained staff on the systems used withiin the organization.
Education
Some College (No Degree) - Computer Engineering - Not Completed
Boston University
Boston, MA05-2001
High School Diploma -
Trinity Catholic High School
Newton06-2000
Skills
- Leadership
- Excellent Communication
- Interpersonal Skills
- Budget Control
- Security Planning
- Project Planning
- Project Leadership
- Problem-Solving
- LAN and WAN Configurations
- Disaster Recovery Operations
- Customer Satisfaction
- Project Management
- Disaster Recovery
- Technical Strategy and Roadmap Development
- Technology Management
- IT service management
- Information Security
- IT security policies
- Network Administration
References
References available upon request
Consulting Experience
Helped clients deploy and maintain solutions including,
- Office 365 migrations
- Cyber security platforms
- Network and connectivity solutions
- Technology strategy and roadmaps
- Website development
- Service and work management tracking platforms
- Server infrastructure upgrades (physical, virtual, on-premises, and cloud)
- Backup solutions
Timeline
Technology Infrastructure Manager
DN Tanks
09.2019 - Current
Network and Desktop Support Manager
Bond Brothers Inc
08.2014 - 09.2019
IT Analyst/PC Engineer
Suffolk Construction
11.2011 - 09.2014
Remote Computing Analyst
CompuCom
06.2007 - 11.2011
Some College (No Degree) - Computer Engineering - Not Completed
Boston University
High School Diploma -
Trinity Catholic High School
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