Derek Boudinot
Athens,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building and leading and motivating. Proficient in using independent decision making skills and sound judgment to positively impact success and efficiency. I pride myself in being goal oriented and focused on the end product. Great with coworkers in collaboration on any and all projects.
Overview
9
9
years of professional experience
Work History
Service Advisor
Mark Porter Autogroup
Jackson, OH
06.2023 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated and managed up to 6 technicians to ensure accurate diagnosis, timely repairs, and proper scheduling.
- Managed multiple priorities and personnel simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Managed Repair Representative
Progressive Casualty Insurance
Lancaster, OH
01.2022 - 06.2023
- Managed up to 50 insurance claims from start and tasked with ensuring all was in order prior to delivery of repaired vehicle.
- Manager of two Network Repair Shops through Progressive.
- Build relationships with both internal and external Progressive partners.
- Depended on to perform and complete tasks on site, in person, and with little to no assistance.
- Mentored junior representatives on best practices and efficient workflows.
Parts Specialist & Online Parts Salesman
Don Wood Toyota
Athens, OH
07.2020 - 01.2022
- Loaded and unloaded parts/delivery trucks often times with a forklift or other manual machinery
- Received, packed, and shipped items as well as kept track of inventory for the store
- Supervised up to as many as three employees
- Created efficient practices and procedures for processing online orders to increase customer satisfaction
- Tracked key metrics for in store, online, and overall team sales to consistently meet sales goals
Enforcement Officer
Ohio University Transportation & Parking Services
Athens, OH
08.2017 - 04.2020
- Enforced parking regulations to ensure compliance and enhance campus accessibility.
- Assisted in ensuring all events on campus ran as smoothly and efficiently as possible in regards to traffic and parking
- Evaluated and assigned tasks to fellow coworkers to maximize efficiency and ensure positive service levels
Education
Bachelor of Science - Political Science/Pre-Law, Minor in History
Ohio University
Athens, OH01.2020
High School Diploma -
Alexander High School
Albany, OH05.2016
Skills
- Malleable
- Organization
- Independent
- Communication & Collaboration
- Problem Solver
- Time Management
Timeline
Service Advisor
Mark Porter Autogroup
06.2023 - Current
Managed Repair Representative
Progressive Casualty Insurance
01.2022 - 06.2023
Parts Specialist & Online Parts Salesman
Don Wood Toyota
07.2020 - 01.2022
Enforcement Officer
Ohio University Transportation & Parking Services
08.2017 - 04.2020
Bachelor of Science - Political Science/Pre-Law, Minor in History
Ohio University
High School Diploma -
Alexander High School