Bradley Ormerod
Citrus Heights,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Mobile Service Technician
Future Ford of Roseville
Roseville, CA
03.2024 - Current
- Provided on-site mobile repair and servicing for customers’ vehicles at their preferred location, delivering convenience and efficiency for busy individuals
- Demonstrated customer service and technical expertise through in-person interactions with clients
- Displayed adaptability in connecting and forging relationships with unfamiliar people
Interim Dispatcher
Future Ford of Roseville
Roseville, CA
10.2019 - Current
- Developed strategies for improving efficiency within the dispatch department.
- Maintained up-to-date knowledge of personnel to facilitate smooth operations in the shop.
- Assigned work orders to technicians based on their individual skills and strengths.
Line Technician
Future Ford of Roseville
Roseville, CA
12.2018 - Current
- Performed a range of vehicle maintenance tasks such as medium duty repairs, recalls, trim work, and basic electrical diagnosis/repairs.
- Provided customers with accurate maintenance and repair recommendations derived from visual inspection.
Automotive Service Advisor
Future Ford of Roseville
Roseville, CA
02.2016 - 12.2018
- Identified customer needs for vehicle service, built repair estimates, facilitated vehicle service and built/maintained customer relationships.
- Enhanced customer satisfaction by working closely with the sales team to meet their individual requirements and resolve any issues that arose after vehicle purchases.
Used Car Reconditioning Advisor
Future Ford of Roseville
Roseville, CA
03.2015 - 02.2016
- Analyzed trade-in vehicles to determine essential repairs, prepared detailed repair cost estimates, and obtained authorization from sales managers for necessary repairs.
- Established relationships with various professionals in the industry including body shops and parts distributors.
Service Drive Greeter
Future Ford of Roseville
Roseville, CA
10.2014 - 03.2015
- Fostered positive first impressions by greeting and assisting customers, enhancing customer experience for both new and returning clientele.
- Maintained consistent attention to detail when gathering vehicle and customer data for service advisors.
- Answered customers' questions about hours, seating, current wait time and other information.
- Answered front desk phones.
Cashier
Safeway, Inc.
Rocklin, CA
09.2012 - 10.2014
- Maintained a high level of friendliness and professionalism when handling customer purchases.
- Delivered attentive customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Butcher Shop Clerk
Safeway, Inc.
Rocklin, CA
10.2011 - 09.2012
- Rotated stock regularly to ensure freshness of product being sold.
- Provided advice on preparation methods and recipes for the purchased items.
- Received shipments of fresh meats daily and checked them against invoices for accuracy.
- Assisted customers in selecting cuts of meat, poultry, and fish for their needs.
Education
HIGH SCHOOL DIPLOMA -
Horizon Charter School
01.2012
Skills
- Hardworking
- Self-motivated
- Competitive
- Malleable
- Quick learner
- Excellent customer service skills
- Problem solver
- Self reflective
- Attentive
- Observational
- Analytical Skills
References
- David Maldonado, 626.327.9580, Wesco Distribution
- Derrick Davis, 916.470.4783, Future Ford Roseville
- Nick Turturici, 916.275.2433, Future Ford Roseville
Accomplishments
- Customer Service Employee of the Month (November 2014)
References
References available upon request.
Timeline
Mobile Service Technician
Future Ford of Roseville
03.2024 - Current
Interim Dispatcher
Future Ford of Roseville
10.2019 - Current
Line Technician
Future Ford of Roseville
12.2018 - Current
Automotive Service Advisor
Future Ford of Roseville
02.2016 - 12.2018
Used Car Reconditioning Advisor
Future Ford of Roseville
03.2015 - 02.2016
Service Drive Greeter
Future Ford of Roseville
10.2014 - 03.2015
Cashier
Safeway, Inc.
09.2012 - 10.2014
Butcher Shop Clerk
Safeway, Inc.
10.2011 - 09.2012
HIGH SCHOOL DIPLOMA -
Horizon Charter School
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