Zachary Tew
Erwin,NC
Summary
Skilled Mobile Service Technician with a proven track record at TLG Peterbilt, excelling in electronics diagnostics and repair, and known for exceptional problem-solving abilities. As an expert in preventative maintenance and advanced troubleshooting, I significantly enhance vehicle reliability and customer satisfaction. My collaborative skills ensure complex issues are resolved efficiently, showcasing a commitment to excellence and continuous learning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mobile Service Technician
TLG Peterbilt
Dunn, NC
05.2022 - Current
- Performed troubleshooting on vehicles to diagnose faults, identifying and replacing faulty components.
- Provided technical support to customers by answering questions about the proper use and maintenance of vehicles.
- Adhered to all company policies regarding safety regulations while performing repairs or servicing vehicles.
- Maintained clean, organized, and safe workspaces to ensure a safe work environment for both technicians and customers alike.
- Collaborated with other technicians to develop solutions for complex problems encountered during repairs or installations.
- Read and interpreted technical documentation to complete accurate work.
- Documented all repair activities accurately so that customers can be informed about their vehicle's status.
- Kept adequate supplies on hand to complete customer repair and maintenance work, to repair or replace defective parts, using hand tools and power tools as necessary.
- Cleaned and lubricated moving parts of engines and other related mechanical components regularly as part of preventative maintenance procedures.
- Diagnosed malfunctions in electrical systems, hydraulic systems, brakes, suspensions, engines, transmissions.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Ran wires between components and to outside cable systems.
- Tested connections to verify power supplies and communication link functionality.
- Logged repair activities by customer and tracked metrics hours, supplies and results by customer.
Service Technician
Mhc Kenworth
Clinton, NC
07.2021 - 05.2022
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Trained new team members on service processes to increase productivity.
- Performed preventative maintenance on both new and used vehicles, and identified potential problems during routine inspections in order to prevent future breakdowns.
- Troubleshot malfunctions and diagnosed issues to determine solutions and service equipment quickly and fully.
- Installed new components or replaced defective parts to restore functionality.
- Maintained certifications and completed training on systems and components.
- Kept records of parts and equipment used in repairs to update inventory.
- Troubleshot electrical circuits using schematics and diagrams.
Education
Associates - Applied Science
Johnston Community College
Smithfield, NC06-2021
Associates - Diesel And Heavy Equipment Technology
Johnston Community College
Smithfield, NC06-2021
Bachelor of Science - Electrical Engineering
Campbell University
Buies Creek, NC06-2019
Skills
- Electronics diagnostics and repair
- Transmission diagnostics and repair/rebuilds
- Cummins and PACCAR engine diagnostics and overhauls
- Warranty services
- Advanced troubleshooting
- Diagnostic testing
- Preventative maintenance
- Hardware replacement
- Software updates
Certification
- ASE (HVAC 608 and 609)
- JPRO/NORGON
- Cummins Insite
- Cummins X15 and ISX15 Engine and Electrical
- Cummins ISX
- XPI Fuel Systems
- Cummins Aftertreatment Systems
- L9 and B6.7 Engine and Electrical
- C and L Series
- PACCAR Davie4
- Fully MX Certified (Kenworth and Peterbilt)
- MX Counterbore Certified
- Meritor (Suspension)
- Bendix (Brakes, Suspension, and Safety Equipment)
- Forklift
Timeline
Mobile Service Technician
TLG Peterbilt
05.2022 - Current
Service Technician
Mhc Kenworth
07.2021 - 05.2022
- ASE (HVAC 608 and 609)
- JPRO/NORGON
- Cummins Insite
- Cummins X15 and ISX15 Engine and Electrical
- Cummins ISX
- XPI Fuel Systems
- Cummins Aftertreatment Systems
- L9 and B6.7 Engine and Electrical
- C and L Series
- PACCAR Davie4
- Fully MX Certified (Kenworth and Peterbilt)
- MX Counterbore Certified
- Meritor (Suspension)
- Bendix (Brakes, Suspension, and Safety Equipment)
- Forklift
Associates - Applied Science
Johnston Community College
Associates - Diesel And Heavy Equipment Technology
Johnston Community College
Bachelor of Science - Electrical Engineering
Campbell University
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