Johnny Zissa
Hallettsville
Summary
Dedicated technician with a strong background in diagnosing and repairing heavy equipment. Skilled in streamlining service workflows and improving customer satisfaction through effective problem-solving and teamwork. Proven ability to manage multiple projects while ensuring compliance with safety regulations.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Mobile Service Technician
EQUIPMENT ALLIANCE LLC
Hallettsville, TX
01.2024 - Current
- Diagnosed and repaired mobile equipment to ensure optimal performance and reliability.
- Conducted routine maintenance checks on various machinery to prevent operational downtime.
- Collaborated with team members to streamline service workflows, enhancing efficiency in repairs.
- Utilized diagnostic tools and software for troubleshooting complex mechanical issues effectively.
- Maintained accurate service records and documentation for all repairs performed on-site.
- Provided training and mentorship to junior technicians on equipment handling and safety practices.
- Implemented process improvements that reduced repair turnaround time and improved customer satisfaction.
- Ensured compliance with safety regulations while performing maintenance tasks in diverse environments.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Streamlined diagnostic processes, enabling faster issue identification and resolution.
- Established a reputation as a reliable service provider, resulting in an increased number of referrals from satisfied clients.
- Improved customer satisfaction by providing timely and efficient mobile service repairs.
- Assisted sales teams with technical knowledge during client consultations, resulting in increased sales growth for the company''s products and services.
- Performed regular maintenance checks on clients'' systems to ensure optimal functionality and reduce the risk of future failures or malfunctions.
- Continuously updated technical expertise through training and professional development opportunities.
- Contributed significantly to achieving departmental goals related to customer satisfaction rates by prioritizing task completion based on urgency levels.
- Exceeded performance metrics consistently by maintaining a strong focus on efficiency and quality service delivery.
- Maintained detailed records of all completed work orders, providing transparency and ongoing communication between technicians, supervisors, and clients about job progressions or completions.
- Responded to service requests during and after business hours.
Equipment Technician II
Texas Department Of Transportation TXDOT
Yoakum, TX
01.2023 - 01.2024
- Conducted routine inspections and maintenance on transportation equipment to ensure operational efficiency.
- Diagnosed mechanical issues using advanced troubleshooting techniques to minimize downtime.
- Implemented preventive maintenance protocols, enhancing equipment reliability and performance.
- Collaborated with cross-functional teams to streamline repair processes and improve workflow efficiency.
- Analyzed equipment performance data to identify trends and recommend improvements for enhanced functionality.
- Developed comprehensive documentation for maintenance procedures, ensuring compliance with regulatory requirements.
- Led projects aimed at upgrading outdated systems, improving overall service quality and safety standards.
- Enhanced production efficiency with thorough troubleshooting and repair of malfunctioning equipment.
- Troubleshot equipment failures and remedied problems to restore functionality.
- Leveraged strong problem-solving skills to quickly diagnose complex equipment issues and implement effective solutions.
- Maintained comprehensive documentation of equipment repairs, maintenance activities, and performance data for future reference.
- Proactively identified areas requiring attention based on historical data analysis which led to reduced instances of unplanned downtime.
- Consistently met established deadlines while maintaining high-quality workmanship in all tasks related to the repair or maintenance of production machinery.
- Maintained documentation of equipment maintenance tasks, new installations, and repair procedures.
- Reduced equipment downtime by implementing preventive maintenance schedules and procedures.
- Evaluated facilities equipment and interpreted data.
- Facilitated training sessions for new technicians, fostering a collaborative learning environment and enhancing team capabilities.
- Managed multiple concurrent projects involving the installation or modification of various types of production equipment as needed.
- Understood and read technical manuals and blueprints.
- Ensured safety compliance, adhering to industry standards and guidelines during equipment operations.
- Participated in regular safety audits to ensure a safe and hazard-free work environment for all technicians and production employees.
Mobile Service Technician
Toyota Lift of South Texas
Victoria, TX
10.2016 - 04.2022
- Diagnosed and repaired hydraulic systems to ensure optimal equipment performance.
- Conducted routine maintenance on heavy machinery, enhancing reliability and reducing downtime.
- Collaborated with team members to develop efficient repair processes and workflows.
- Implemented preventative maintenance schedules, improving equipment longevity and safety compliance.
- Trained junior technicians on equipment operation and repair techniques, fostering skill development.
- Oversaw troubleshooting of electrical systems, ensuring adherence to safety standards and operational efficiency.
- Managed inventory of parts and tools, optimizing resource allocation for repairs and maintenance tasks.
- Led initiatives to streamline repair documentation processes, enhancing accuracy and traceability of service records.
- Maintained detailed service records for each piece of equipment, allowing for accurate tracking of maintenance history and future needs.
- Delivered consistent quality workmanship while adhering to strict deadlines, minimizing project delays due to equipment failures.
- Maintained quality and safety by reporting equipment issues and malfunctions for repairs.
- Recorded accurate daily vehicle mileage logs.
- Kept up-to-date with industry developments through continuous training in new technologies and best practices.
- Assisted in planning preventative maintenance schedules based on manufacturer recommendations and equipment usage patterns.
- Operated front-mounted hydraulically powered lifts to transport bulk materials.
- Provided technical assistance to operators, helping them understand proper machine usage and preventive maintenance techniques.
- Responded to both hand and verbal instructions.
- Operated machining equipment safely with team of operators.
Education
VOCATIONAL DIPLOMA - AUTOMOTIVE, DIESEL, AND INDUSTRIAL TECHNOLOGY
Universal Technical Institute
Houston, TXSkills
- Remote support
- Software installation
- Work order management
- Network configuration
- Warranty services
- Electronics repair
- Diagnostic testing
- Performance optimization
- Preventative maintenance
- Operating systems
- Workflow efficiency
- Repair documentation
- Problem-solving
- Time management
- Multitasking
- Equipment installation and repair
Certification
- Licensed CLASS A CDL
- SILVER LEVEL CERTIFICATION
(Toyota Forklift North America)
Timeline
Mobile Service Technician
EQUIPMENT ALLIANCE LLC
01.2024 - Current
Equipment Technician II
Texas Department Of Transportation TXDOT
01.2023 - 01.2024
Mobile Service Technician
Toyota Lift of South Texas
10.2016 - 04.2022
VOCATIONAL DIPLOMA - AUTOMOTIVE, DIESEL, AND INDUSTRIAL TECHNOLOGY
Universal Technical Institute