Kahlil Dawson
Carrollton,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Mobile Service Technician
Enjoy, Inc
06.2021 - Current
- Worked closely with network administrators and server engineers to deliver quality service.
- Responded to service requests during and after business hours.
- Performed preventive maintenance of telecommunications equipment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Customer Service Representative
Spectrum
11.2019 - 06.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
Cable Installation Technician
Comcast
04.2017 - 10.2019
- Repaired and updated equipment to conform to company-wide standards.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Education
High School Diploma -
Lees Summit North High School
Lee's Summit, United States05.2013
Skills
- Mobile device expertise
- Performance Optimization
- Diagnostic Testing
- Remote Support
Timeline
Mobile Service Technician
Enjoy, Inc
06.2021 - Current
Customer Service Representative
Spectrum
11.2019 - 06.2021
Cable Installation Technician
Comcast
04.2017 - 10.2019
High School Diploma -
Lees Summit North High School
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