Raphael Slusher
Tacoma
Summary
Customer service professional bringing extensive experience in automotive / tech industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Experienced with diagnosing and repairing various automotive issues. Uses advanced diagnostic tools to ensure precise problem-solving. Knowledge of safety protocols and maintaining organized, efficient workspace.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mobile Service Technician
Tesla
08.2024 - 01.2026
- Diagnosed and repaired vehicle issues using advanced diagnostic tools.
- Performed routine maintenance, ensuring optimal vehicle performance and safety compliance.
- Trained junior technicians on repair techniques and shop procedures.
- Collaborated with parts department to ensure timely availability of necessary components.
- Minimized downtime for customers by completing routine maintenance tasks quickly yet thoroughly.
- Resolved customer inquiries and complaints, fostering positive relationships and brand loyalty.
- Coordinated service appointments, ensuring efficient scheduling and resource allocation for technicians.
- Provided expert guidance on service options to enhance customer satisfaction and retention.
Repair Technician
UBreakiFix By Asurion
04.2023 - 05.2024
- Conducted thorough diagnostics to identify issues and determine the root cause of malfunctions or damage in electronic devices.
- Disassembled, replaced, and reassembled hardware components such as screens, batteries, charging ports, cameras, and motherboard modules with precision and attention to detail.
- Interacted with customers professionally and courteously, providing clear explanations of repair options, timelines, and costs. Address customer inquiries, concerns, and feedback with empathy and transparency, striving to exceed expectations and deliver exceptional service experiences.
- Involved in membership sales by effectively promoting and selling our membership programs to customers. My role encompassed engaging with customers, understanding their needs and preferences, and highlighting the benefits of our membership programs tailored to their specific requirements.
Restoration Technician
Rapid Response Team
06.2021 - 10.2022
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment.
- Completed tear-down of existing structures and prepared for new construction.
- Ensured proper documentation of each project''s progress, including photographs and detailed reports for insurance purposes.
Water Restoration Technician
Stanley Steemer International
11.2019 - 02.2021
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
- Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
- Performed professional carpet cleaning services using a variety of equipment such as steam cleaners, extraction machines, and rotary scrubbers. Employed industry-standard techniques to agitate, extract, and rinse carpets thoroughly, ensuring the removal of embedded dirt, allergens, and contaminants.
Sales Counselor
LA Fitness
02.2019 - 09.2019
- Actively engaged with prospective members to understand their fitness goals and introduce them to the benefits of joining LA Fitness. Utilized effective sales techniques to convert inquiries into membership sign-ups.
- Guided members through the enrollment process, ensuring they understand membership terms, fees, and benefits. Assisted with paperwork completion and payment processing to facilitate a smooth onboarding experience.
- Conducted tours of the fitness facility to showcase amenities, equipment, and group exercise classes. Highlighted key features and benefits to reinforce the value proposition of LA Fitness membership.
Stock Associate
Aeropostale
02.2018 - 12.2018
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Expedited incoming shipments by unloading trucks, verifying contents, and promptly stocking merchandise on shelves.
Front Service Clerk
Publix
01.2017 - 12.2017
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
Education
Associate of Science - Computer And Information Sciences
Miami Dade College
Homestead, FLHigh School Diploma -
South Dade Senior High School
Homestead, FL06.2017
Skills
- Customer Service
- Safety Requirements
- Equipment Repair
- Technical Support
- Structure tear-down
- Water damage assignments
- Problem-solving skills
- Teamwork and Collaboration
- Listening Skills
- Customer Engagement
- Sales expertise
- Stock management
- Vehicle inspections
- Advanced diagnostics
- Parts replacement
Certification
- WRT - Water Restoration Technician
- AppleCare Technician (ACST)
- Samsung Certified Technician (SCT)
Hobbies
"Active Lifestyle Enthusiast:"
- As someone who likes being active, I prioritize physical fitness, outdoor exploration, and sports participation as integral components of my life. My passion for staying active extends beyond mere exercise to encompass a deep appreciation for the outdoors and a commitment to total well-being.
"Passionate Gamer:"
- As a gamer, I enjoy engaging with diverse gaming communities, collaborating with teammates, and building relationships with fellow players from around the world. Through gaming, I've developed strong communication skills, teamwork abilities, and leadership qualities that translate seamlessly into real-life scenarios .I also appreciate the artistic and technological aspects of gaming, from stunning visuals and immersive soundscapes to innovative gameplay mechanics and cutting-edge technology. Exploring different genres and platforms allows me to stay current with the latest trends and advancements in the gaming industry.
Timeline
Mobile Service Technician
Tesla
08.2024 - 01.2026
Repair Technician
UBreakiFix By Asurion
04.2023 - 05.2024
Restoration Technician
Rapid Response Team
06.2021 - 10.2022
Water Restoration Technician
Stanley Steemer International
11.2019 - 02.2021
Sales Counselor
LA Fitness
02.2019 - 09.2019
Stock Associate
Aeropostale
02.2018 - 12.2018
Front Service Clerk
Publix
01.2017 - 12.2017
Associate of Science - Computer And Information Sciences
Miami Dade College
High School Diploma -
South Dade Senior High School