Franklin Dupont
St. Cloud
Summary
Dynamic Mobile Service Technician with extensive experience at Kisselback Ford, excelling in vehicle maintenance and diagnostic scanning. Proven ability to enhance customer satisfaction through effective communication and safety compliance. Recognized for maintaining organized workspaces and achieving operational excellence, ensuring high-quality service delivery in fast-paced environments.Knowledgeable in gas motors, with basic understanding of light diesel chassis.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mobile Service Technician
Kisselback Ford
Saint Cloud
06.2023 - Current
- Executed maintenance and light repairs on vehicles using a mobile service van.
- Conducted fluid level checks in cooling systems, brake fluids, engine oil, and transmission fluids.
- Repaired or replaced defective parts with hand tools and power tools as required.
- Maintained clean, organized workspaces to uphold company reputation for excellence.
- Achieved DOT Hazmat Training through KPA, ensuring compliance with safety regulations.
- Provided technical support by addressing customer inquiries regarding mobile equipment installation and use.
- Replaced worn or damaged hoses, belts, tires, and other components as needed.
- Utilized diagnostic scanners to quickly identify issues with mobile equipment.
Automotive Technician
Tire Kingdom
Saint Cloud
12.2022 - 06.2023
- Conducted drive ability tests on vehicles post-repair to ensure performance standards.
- Operated shop equipment safely, enhancing overall operational efficiency.
- Inspected vehicle engines and components to detect potential issues proactively.
- Performed routine maintenance tasks like oil changes, tire rotations, and brake pad replacements.
- Replaced defective parts with new or reconditioned components per manufacturer specifications.
- Maintained a clean and organized work environment consistently.
- Removed, replaced, balanced, and rotated tires to uphold on-road safety.
- Aligned wheels using advanced alignment tools and balancing machines.
Assistant General Manager
Jiffy Lube
Saint Cloud
11.2021 - 12.2022
- Resolved customer complaints promptly while maintaining professionalism.
- Monitored inventory levels and ordered stock as necessary.
- Evaluated store processes to identify improvement opportunities.
- Developed and implemented strategies to maximize sales and profits.
- Trained and supported staff on procedures and policies.
- Conducted interviews for recruitment of prospective candidates.
- Performed regular employee evaluations to uphold quality standards.
- Ensured compliance with company policies and regulations.
Shift Leader
Dairy Queen Grill & Chill
Saint Cloud
04.2019 - 11.2021
- Ensured compliance with health code regulations during food preparation for customers.
- Monitored employee performance and provided constructive feedback for improvement.
- Delegated tasks to staff, maintaining an organized and efficient work environment.
- Trained new employees on operational procedures and customer service standards.
- Handled customer inquiries promptly, delivering accurate information about menu items and promotions.
- Enforced safety guidelines among staff to prevent accidents or injuries.
- Supervised cleaning of dining areas, restrooms, and kitchen equipment to uphold sanitation standards.
- Inspected food preparation areas regularly to guarantee adherence to sanitation protocols.
Education
High School Diploma -
Saint Cloud High School
Saint Cloud FL05-2021
Skills
- Vehicle maintenance
- Diagnostic scanning
- Parts replacement
- Customer service
- Safety compliance
- Team leadership
- Time management
- Attention to detail
Languages
English
Professional
Certification
- DOT Hazmat Training
- Certified in light vehicle repairs (Brakes, Belts, Suspension, Etc) Through Ford Motor Company.
References
References available upon request.
Timeline
Mobile Service Technician
Kisselback Ford
06.2023 - Current
Automotive Technician
Tire Kingdom
12.2022 - 06.2023
Assistant General Manager
Jiffy Lube
11.2021 - 12.2022
Shift Leader
Dairy Queen Grill & Chill
04.2019 - 11.2021
High School Diploma -
Saint Cloud High School
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